Clinical Administrator

Job description

Job summary

Why Join Us?

• Be part of a forward-thinking team dedicated to delivering outstanding patient care.
• Work in a supportive environment with opportunities for professional growth.

About the Role
As aClinical Administrator, you will provide essentialclinical and non-clinical admin supportto our Practice Management Team, Doctors, and Healthcare Professionals. Your role will include:

• Managingreception duties, including patient interactions (face-to-face and by phone).
• Handlingadministrative tasksto ensure smooth practice operations.
• Demonstratinginitiative, problem-solving skills, and adaptabilityin a busy healthcare setting.

Who Were Looking For
Youll be a great fit if you have: Strongcommunication skills(written and verbal). The ability toremain calm under pressureand work flexibly. Ateam-oriented mindsetwith a proactive approach. Experience inhealthcare administration(preferred but not essential).
About Marston Forest Healthcare
Were avibrant and expanding practiceoffering:

• Amultidisciplinary teamincluding GPs, Nurses, FCPs, Midwives, Mental Health Link Workers, and more.
• Asupportive and collaborativework culture.
• Exciting growth planshelp us shape the future of healthcare in our community!

Ready to Apply?
If youre passionate about making a difference in healthcare and want to be part of a team that values innovation and teamwork, wed love to hear from you!

Main duties of the job

Main Duties:

• Front Desk Management Greet patients, handle appointments (bookings, cancellations, reminders), and manage enquiries via phone, email, and in person.
• Patient Records & Data Handling Update and maintain electronic health records on SystmOne, ensuring accuracy and confidentiality.
• Clinical Admin Support Assist GPs and nurses with tasks like processing referrals, test results, and prescription requests.
• Prescription & Workflow Management Process repeat prescriptions, liaise with pharmacies, and manage clinical correspondence.
• Team Collaboration Work closely with clinicians, reception staff, and external healthcare providers for seamless service delivery.

About us

The population of Cranfield and Marston is expecting to double over the next 5-10 years and we are looking for an individual who has the ability to thrive in a team environment and support the implementation of our organisational plan.

We provide excellent healthcare, with both clinical staff consisting of GP's, Nurses, FCP's, Midwives, Mental Health Link Workers, Social Prescriber CAMHS, HCA's and community staff, Clinical Pharmacist and Clinical Technicians. and administrative staff, including administrative staff.

Job description

Job responsibilities

The job description is attached. We are seeking a full time candidate, 37.5 hours per week. Expectations can be discussed in depth at the interview. The ideal candidate will have clear and effective communication and organisation skills, which will come naturally to them whilst supporting colleagues in the delivery of an outstanding patient experience. Having evidence of delivering a high level of customer care to patients will be vital in supporting the business in achieving its objectives.

Job description
Job responsibilities

The job description is attached. We are seeking a full time candidate, 37.5 hours per week. Expectations can be discussed in depth at the interview. The ideal candidate will have clear and effective communication and organisation skills, which will come naturally to them whilst supporting colleagues in the delivery of an outstanding patient experience. Having evidence of delivering a high level of customer care to patients will be vital in supporting the business in achieving its objectives.

Person Specification

Qualifications

Essential

• NVQ level 1 or 2 in customer care GCSE English, Maths Grade C or above

Desirable

• Ability to use Systm1 software Experience in working in Primary Care/NHS Ability to use Microsoft Office, Word/Excel

Person Specification
Qualifications

Essential

• NVQ level 1 or 2 in customer care GCSE English, Maths Grade C or above

Desirable

• Ability to use Systm1 software Experience in working in Primary Care/NHS Ability to use Microsoft Office, Word/Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Imran Ismail and Partners T/A Marston Forest Healthcare
Address

59 Bedford Road

Marston Moretaine

Beds

MK43 0LA

United Kingdom

Employer's website