We are seeking to recruit an individual to join the EMEA West South Continental Europe team within Reinsurance in a Claims and Pro Rata Technician Role. This position will be based in Ipswich dealing with Associates in the Ipswich, London and European offices on a daily basis, as well as with our clients in the European region. Travel to London may be required at times.
The business unit handles proportional and non-proportional Non Marine reinsurance contracts for our clients based in the EMEA WS region (Europe, Middle East, Africa). This role has arisen based on the need to ensure that we continue to have the correct level of resource and experience to ensure that new and existing accounts are serviced to the highest of standards in order to maintain and continue to grow our business.
Receive and action client's claim or cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
Advise, update and where necessary negotiate claim agreements with Reinsurers, as per contract conditions
Analyse all technical treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
Processing and monitoring of Client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
Where applicable ensure prompt chasing of accounts due from clients.
Prepare presentations for client and markets including assisting those working on placement support by providing renewal information, statistics and any technical advice as required
Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
Work closely with Placement Support and own team to ensure effective delivery of client service to Willis clients
Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process including CEM steps, ensure all sanctions touch-points are covered
Adhere to standard Group policies and procedures, including all applicable CEM and other regulatory requirements
Communications and Relationships
Team Leader/Account Manager
Client processing Team colleagues
Peers within other Teams
Sales Teams in London and overseas offices where applicable
Lloyd's/ XCS/ XIS
Educated to A level standard or relevant industry experience as a minimum according to the role
Intermediate IT skills (Microsoft Office)
Good Communication Skills (Written and Verbal)
Attention to Detail
Ability to Organise and Prioritise
Ability to work in a team and autonomously; and general willingness to learn and grow
Ability to build strong working relationships with both brokers and clients
Good Time Management skills
Technical knowledge of Reinsurance policies pertinent to your business unit.
Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture
embraces people’s diverse perspectives and creates a positive environment where everyone
belongs. We’re determined to build a better, more connected world for everyone.