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Job description

Summary of Role

We are seeking to recruit an individual to join the EMEA West South Continental Europe team within Reinsurance in a Claims and Pro Rata Technician Role. This position will be based in Ipswich dealing with Associates in the Ipswich, London and European offices on a daily basis, as well as with our clients in the European region. Travel to London may be required at times.

The business unit handles proportional and non-proportional Non Marine reinsurance contracts for our clients based in the EMEA WS region (Europe, Middle East, Africa). This role has arisen based on the need to ensure that we continue to have the correct level of resource and experience to ensure that new and existing accounts are serviced to the highest of standards in order to maintain and continue to grow our business.

The Role

  • Receive and action client's claim or cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement
  • Advise, update and where necessary negotiate claim agreements with Reinsurers, as per contract conditions
  • Analyse all technical treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate
  • Processing and monitoring of Client figures into our Eclipse system in line with specified key performance indicators and contractual conditions
  • Where applicable ensure prompt chasing of accounts due from clients.
  • Prepare presentations for client and markets including assisting those working on placement support by providing renewal information, statistics and any technical advice as required
  • Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
  • Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary
  • Work closely with Placement Support and own team to ensure effective delivery of client service to Willis clients
  • Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
  • Perform Second Pair Of Eyes (SPOE) checks at relevant stages in the process including CEM steps, ensure all sanctions touch-points are covered
  • Adhere to standard Group policies and procedures, including all applicable CEM and other regulatory requirements

Communications and Relationships

  • Team Leader/Account Manager
  • Client processing Team colleagues
  • Peers within other Teams
  • Sales Teams in London and overseas offices where applicable

  • Clients
  • Reinsurers
  • Third Parties
  • Lloyd's/ XCS/ XIS

The Requirements

  • Educated to A level standard or relevant industry experience as a minimum according to the role
  • Intermediate IT skills (Microsoft Office)
  • Good Communication Skills (Written and Verbal)
  • Attention to Detail
  • Ability to Organise and Prioritise
  • Ability to work in a team and autonomously; and general willingness to learn and grow
  • Ability to build strong working relationships with both brokers and clients
  • Good Time Management skills
  • Technical knowledge of Reinsurance policies pertinent to your business unit.

Equal opportunity employer

Learn more about Willis Towers Watson

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