Cardiology Specialist Administrator

Job description

Job summary

To assistwith the management and provision of an efficient and comprehensive administration support for the Specialist Nurses in Rapid Access Chest Pain and Heart Failure within the Cardiology Department.

To manage the speciality administration and workload, ensuringappropriate delegationof tasks to other members of the speciality team. AssisttheCardiologyLeadNurseto develop and support the team on the range of competenciesrequired.

Significantly contribute to the delivery of Trust standards for booking and administration procedures.

Ensure information is recorded on all systems ina timelyfashion, escalating any breaches and updating pathways.

Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.

Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality ismaintainedat all times.

Main duties of the job

Manage andmaintaintheCardiology Nurse led Clinic diary and waiting listsensuring appointment slots are fully utilised and bookedin accordance withthe Trust Patient Access Policy

Accurate recording of information

Timely distribution of letters and information, both for Trust and external organisations.

Ensure all administrative processes are adhered to within the speciality team.

To respond to general enquiries to the department

Register referrals onto department computer systemin accordance withTrust and National Booked Admissions Programme procedures.

Record and update patient data on Trust and department computer systems, ensuring that patient information is correct and kept up to date.

UtiliseMedway, Tomcat, Anglia Ice and NHS mail to provide an efficient service for patients, staff and visitors whenrequired.

Accurate filing of information

About us

OurValues

Following feedback from staff, public and patients at our three hospitals we have agreed our shared values for the Trust. Froma long listof values, staff selected the most important ones.

How our staff live to these values will be through our 'personal responsibility framework' - which outlines how staff are expected to behave.

The Trust board willmonitorand review how the Trust performs against the values on a regular basis, to ensure we provide the best possible patient care.

Divisional Structure

Following the formation ofNorth WestAnglia Foundation Trust in April 2017, our operational functions across our hospitals merged to form five clinical divisions:

Division of Medicine

Division of Urgent Care

Division of Surgery

Division of Family and Integrated Support Services

Division of Maternity, Gynaecology and Breast Services

The clinical divisions are key to our service delivery and areled by a triumviratecomprisingof a DivisionalDirector, DivisionalNursingDirector,andDivisionalOperations Director.

Your responsibilities to the Trust, ourpatientsand staff

Job description

Job responsibilities

Assistwith the management and provision of an efficient and comprehensive administration support within theCardiology Department.

Ensure that you contribute to the departmentoperatingto the highest standards and that it not only meets but exceeds customer expectations.

To manage the speciality administration and workload, ensuringappropriate delegationof tasks to other members of the speciality teamin accordance withthe correct procedures and policies.

AssisttheCardiologyLeadNurseto develop and support the team on the range of competenciesrequired.

Significantly contribute to the delivery of Trust standards for booking and administration procedures.

Significantly contribute to the delivery of pathways forpatients encompassing Cardiology services and other external specialities. This will include activelymonitoringand tracking patients on theCardiologywaiting lists.

Ensure information is recorded on all systems ina timelyfashion, escalating any breaches and updating pathways.

Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.

Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality ismaintainedat all times.

Undertake MPAs for theCardiology Specialist NurseAdministration team.

Manage annual leave and sickness reporting ensuring all records are updated ina timelyfashion.

To perform allallocatedtasksrequiredto meet the needs of the service.

To undergo training as necessary to meet the needs of new developments within the Service. Toidentifytraining for other members of the team in conjunction with theCardiologyLead Nurse and Cardiology Service Manager.

Job description
Job responsibilities

Assistwith the management and provision of an efficient and comprehensive administration support within theCardiology Department.

Ensure that you contribute to the departmentoperatingto the highest standards and that it not only meets but exceeds customer expectations.

To manage the speciality administration and workload, ensuringappropriate delegationof tasks to other members of the speciality teamin accordance withthe correct procedures and policies.

AssisttheCardiologyLeadNurseto develop and support the team on the range of competenciesrequired.

Significantly contribute to the delivery of Trust standards for booking and administration procedures.

Significantly contribute to the delivery of pathways forpatients encompassing Cardiology services and other external specialities. This will include activelymonitoringand tracking patients on theCardiologywaiting lists.

Ensure information is recorded on all systems ina timelyfashion, escalating any breaches and updating pathways.

Actively take part in team meetings to ensure the department is flexible in its approach to changing workloads.

Deal sensitively and effectively with telephone enquiries from patients, relatives and colleagues ensuring confidentiality ismaintainedat all times.

Undertake MPAs for theCardiology Specialist NurseAdministration team.

Manage annual leave and sickness reporting ensuring all records are updated ina timelyfashion.

To perform allallocatedtasksrequiredto meet the needs of the service.

To undergo training as necessary to meet the needs of new developments within the Service. Toidentifytraining for other members of the team in conjunction with theCardiologyLead Nurse and Cardiology Service Manager.

Person Specification

Education

Essential

• Holds GCSE English Language at Grade A - C (or equivalent)
• ECDL or equivalent experience

Desirable

• NVQ level 3 Business and Administration

Experience

Essential

• Previous NHS administration experience
• Experience of working with general public and/or professionals
• Experience of using Careflow(Patient Admissions System) and CVIS (Tomcat) booking database

Desirable

• Experience of staff management

Knowledge

Essential

• Ability to facilitate change within the work area
• Ability to teach others acquired knowledge and skills

Desirable

• Understanding and working practice of NHS performance targets including 6 week diagnostic & 18-week referral to treatment times

Skills

Essential

• Can demonstrate good standards of written and verbal communication.
• System administration knowledge
• Strong & Flexible approach to work with good organisational skills
• Ability to prioritise workload and work under pressure to ensure. deadlines are achieved and short notice requests are met.

Aptitudes

Essential

• Flexible and responsive to change and work across site if needed.
• Ability to work with confidential and sensitive information
• Ability to work with confidential and sensitive information
• Able to work independently or as part of a team

Person Specification
Education

Essential

• Holds GCSE English Language at Grade A - C (or equivalent)
• ECDL or equivalent experience

Desirable

• NVQ level 3 Business and Administration

Experience

Essential

• Previous NHS administration experience
• Experience of working with general public and/or professionals
• Experience of using Careflow(Patient Admissions System) and CVIS (Tomcat) booking database

Desirable

• Experience of staff management

Knowledge

Essential

• Ability to facilitate change within the work area
• Ability to teach others acquired knowledge and skills

Desirable

• Understanding and working practice of NHS performance targets including 6 week diagnostic & 18-week referral to treatment times

Skills

Essential

• Can demonstrate good standards of written and verbal communication.
• System administration knowledge
• Strong & Flexible approach to work with good organisational skills
• Ability to prioritise workload and work under pressure to ensure. deadlines are achieved and short notice requests are met.

Aptitudes

Essential

• Flexible and responsive to change and work across site if needed.
• Ability to work with confidential and sensitive information
• Ability to work with confidential and sensitive information
• Able to work independently or as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Edith Cavell Campus

Peterborough

PE3 9GZ

United Kingdom

Employer's website