Cancer Navigator

Job description

Job summary

Cancer Navigator

Band 3

Hours: 30 hours per week (over 4 days)

We are excited to be looking for a cancer navigator post to support our breast care services. The post holder will be speciality based and play a pivotal role in supporting a patient's journey by effectively helping with the smooth running of the cancer pathway.

The post holder will provide an efficient administrative support service for cancer teams, liaising with patients and staff of all levels, including medical staff, contact with patients, their families and carers.

The role requires someone with exceptional organisational skills and who can demonstrate great communication and interpersonal skills with care and sensitivity.

The post holder will be innovative and participate in service improvement through audit and peer review measures. We firmly believe in holistic care, and we have strong links with the Milton Keynes Patient Partnership group who work alongside us to help improve services.

If you are reliable, hardworking, flexible, self-motivated and can demonstrate excellent communication skills, then this position could well be right for you.

Interview date: Week commencing 16.11.2026

We are unable to offer sponsorship for this role

Main duties of the job

We care We communicate We collaborate We contribute

"NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The onsite cancer centre offers streamlined cancer services with the recent addition of an Oxford University Hospital onsite radiotherapy service. This developing service is underpinned by a forward thinking and supportive management team, Specialty Doctors, Nurse Practitioners, Advanced Clinical Practitioners, Clinical Nurse Specialists, Palliative Care Team and Administration Team.

• Act as a patient navigator, tracking each patient's pathway in line with national guidance
• Enter accurate data into the Patient Access System and Somerset Cancer Database, following patient access policies and Consultant instructions
• Serve as a central communication point for patients on a cancer pathway, ensuring patients and their families are supported and informed about upcoming appointments
• Act as a first point of contact for patient queries and concerns, directing these to the relevant teams and escalating to clinical staff where appropriate
• Ensure patient records are kept accurate and up to date, escalating any concerns or pathway delays to the Cancer Manager
• Support Specialist Nurses with nurse-led clinic bookings and preparation
• Assist in coordinating Holistic Needs Assessments, including patient bookings and outcome recording

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job description

Job responsibilities

Contribute as an active member supporting the delivery of Trust objectives.

Support the Trusts compliance with Clinical Governance and Risk Management standards.

Work closely with the MDT to ensure patients, GPs, and referring hospitals receive timely and accurate updates regarding the patient pathway (e.g., appointments, test results, procedures).

Maintain strong links with regional Cancer Trackers to enable consistent, efficient, and accurate sharing of relevant information.

Build and maintain effective working relationships with key clinical and administrative staff.

Monitor the patient pathway to identify delays between stages of treatment, taking proactive steps to escalate or resolve issues as appropriate.

Track and maintain PTL (Patient Tracking List) data for the speciality, ensuring accuracy, completeness, and timely updates.

Check recorded clinical outcomes and ensure required actions are completed to prevent administrative delays.

Build and maintain effective working relationships with key clinical and administrative staff.

Monitor the patient pathway to identify delays between stages of treatment, taking proactive steps to escalate or resolve issues as appropriate.

Track and maintain PTL (Patient Tracking List) data for the speciality, ensuring accuracy, completeness, and timely updates.

Check recorded clinical outcomes and ensure required actions are completed to prevent administrative delays.

Please refer to the job description for further details.

Job description
Job responsibilities

Contribute as an active member supporting the delivery of Trust objectives.

Support the Trusts compliance with Clinical Governance and Risk Management standards.

Work closely with the MDT to ensure patients, GPs, and referring hospitals receive timely and accurate updates regarding the patient pathway (e.g., appointments, test results, procedures).

Maintain strong links with regional Cancer Trackers to enable consistent, efficient, and accurate sharing of relevant information.

Build and maintain effective working relationships with key clinical and administrative staff.

Monitor the patient pathway to identify delays between stages of treatment, taking proactive steps to escalate or resolve issues as appropriate.

Track and maintain PTL (Patient Tracking List) data for the speciality, ensuring accuracy, completeness, and timely updates.

Check recorded clinical outcomes and ensure required actions are completed to prevent administrative delays.

Build and maintain effective working relationships with key clinical and administrative staff.

Monitor the patient pathway to identify delays between stages of treatment, taking proactive steps to escalate or resolve issues as appropriate.

Track and maintain PTL (Patient Tracking List) data for the speciality, ensuring accuracy, completeness, and timely updates.

Check recorded clinical outcomes and ensure required actions are completed to prevent administrative delays.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

• Science, English and Maths GCSEs at C or above (or equivalent)
• NVQ level 3 or equivalent level qualification
• Basic computer skills
• Knowledge of importance of confidentiality

Desirable

• Knowledge of anatomical / medical terminology

Experience

Essential

• Experience of using a range of IT packages
• NHS experience
• Experience of working in a healthcare environment

Desirable

• Experience of data entry into information management systems

Skills

Essential

• Excellent communication skills - communicate effectively and sensitively
• Follow detailed protocols and procedures.
• Good time management and excellent prioritisation skills
• Good use of initiative
• Well developed organisational skills
• Good people skills
• Able to work under pressure

Desirable

• Good IT skills in relation to current databases used within the NHS

Personal and people development

Essential

• Demonstrable ability to: Work on own or as part of a team.
• Self motivated
• Be confident, diplomatic and have personal & professional maturity.
• Be enthusiastic.
• Polite and courteous

Desirable

• Initiative and common sense Commitment to personal development

Communication

Essential

• To possess: lear, accurate written and verbal communication
• Effective listening skills Good interpersonal skills.

Person Specification
Qualifications and knowledge

Essential

• Science, English and Maths GCSEs at C or above (or equivalent)
• NVQ level 3 or equivalent level qualification
• Basic computer skills
• Knowledge of importance of confidentiality

Desirable

• Knowledge of anatomical / medical terminology

Experience

Essential

• Experience of using a range of IT packages
• NHS experience
• Experience of working in a healthcare environment

Desirable

• Experience of data entry into information management systems

Skills

Essential

• Excellent communication skills - communicate effectively and sensitively
• Follow detailed protocols and procedures.
• Good time management and excellent prioritisation skills
• Good use of initiative
• Well developed organisational skills
• Good people skills
• Able to work under pressure

Desirable

• Good IT skills in relation to current databases used within the NHS

Personal and people development

Essential

• Demonstrable ability to: Work on own or as part of a team.
• Self motivated
• Be confident, diplomatic and have personal & professional maturity.
• Be enthusiastic.
• Polite and courteous

Desirable

• Initiative and common sense Commitment to personal development

Communication

Essential

• To possess: lear, accurate written and verbal communication
• Effective listening skills Good interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust
Address

Cancer Services (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website