Bereavement Services & Eye Donation Scheme Assistant

Job description

Detailed job description and main responsibilities

Key Responsibilities

Working in partnership with the Senior Bereavement Services Officer, you will:

• Offer compassionate guidance to bereaved relatives and other appropriate persons regarding death registration procedures and any involvement of the Coroner.
• Ensure families receive the information and contact details they need for ongoing support and enquiries.
• Liaise effectively with a wide range of internal and external stakeholders, including:
  • Coroner's Office
  • Register Office
  • Funeral Directors
  • Medical Examiners and Medical Examiner Officers
  • Mortuary and ward teams
  • Hospital Chaplains
  • Religious, humanist and secular representatives
  • Pathologists and medical staff
  • Local authorities and cremation services
  • General Practitioners
  • Department for Work and Pensions
  • NHS Blood and Transplant and other relevant organisations
• Prepare Eye Donation Scheme referral templates using information obtained from Medical Examiner proformas.
• Seek clarification and additional information from relevant teams to ensure accurate referrals.
• Work closely with NHS Blood and Transplant (NHSBT) to obtain key information, including Organ Donation Register details.
• Maintain and update Bereavement Services databases, ensuring all information is accurate, complete, and compliant with data governance requirements.
• Support Eye Donation Scheme audit projects and contribute to service improvement initiatives.

Person specification

Training & Qualifications

Essential criteria

• 5 GCSE's (grades A-C) including English, Maths or equivalent qualification (NVQ 2) OR one year relevant NHS administrative experience
• Proven working knowledge of Microsoft applications - Windows / Word / Outlook / Excel

Desirable criteria

• Intermediate to advanced level in the following software packages: Outlook, Word, Excel, PowerPoint and Internet HISS,/Patient Centre/BSO Database

Experience

Essential criteria

• 3 years relevant experience
• Good command of spoken and written English
• Able to demonstrate cultural competence

Desirable criteria

• Previous experience within the clinical quality field in NHS or bereavement services
• Experience and/or knowledge and understanding of Mortality and Morbidity processes

Communication and relationship skills

Essential criteria

• Well-developed interpersonal and communication skills
• Excellent time management, prioritisation & organisational skills.
• Able to work to deadlines/ targets.
• Able to work under own initiative
• Able to identify problems and propose solutions or improvements
• Evidence of being a team worker
• Evidence of being resilient in a pressurised work environment
• Professional appearance, approach and attitude
• Friendly, pleasant personality Empathic attitude to patients, carers and the public

Desirable criteria

• Evidence of ability to work with all members of the healthcare team

Planning and organisation skills

Essential criteria

• Evidence of planning and organisational skills
• Ability to prioritise workload

Analytical and Judgement skills

Essential criteria

• Word processing databases and spreadsheets sound literacy and numeracy data entry/extraction literature searching electronic and manual records

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Desirable criteria

• Positive attitude to diversity of faith and culture

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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