Band 3 Switchboard Operative

Job description

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications/Training

Essential criteria

• GSCE
• NVQ Level 2 Customer Service or equivalent Experience
• Experience of Microsoft Office
• Experience of working within a team
• Experience of logging calls

Desirable criteria

• Voice management qualification
• Experience of working in Switchboard

Skills/Knowledge

Essential criteria

• Good listening skills
• Confident, courteous manner
• Be able to communicate at all levels
• Ability to mentor and develop me staff
• Ability to co-ordinate and conclude emergency sitauations

Personal qualities

Essential criteria

• Ability to be proactive and think creativity
• Self motivating with a flexible approach to work and ability to work independently
• Ability to manage difficult/conflicting situations where negotiation is required

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list -