Band 3 Switchboard Operative

Job description

Job summary

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital.

You will receive a comprehensive training package and support, working with the team, the team leader and your line manager.

We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.

Main duties of the job

Main Duties

1. Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.

2.Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.

3. To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.

4. Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.

5. Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.

6. Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes.

About us

IMPORTANT

• Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.

• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job description

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Job description
Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications/Training

Essential

• GSCE
• NVQ Level 2 Customer Service or equivalent Experience
• Experience of Microsoft Office
• Experience of working within a team
• Experience of logging calls

Desirable

• Voice management qualification
• Experience of working in Switchboard

Skills/Knowledge

Essential

• Good listening skills
• Confident, courteous manner
• Be able to communicate at all levels
• Ability to mentor and develop me staff
• Ability to co-ordinate and conclude emergency sitauations

Personal qualities

Essential

• Ability to be proactive and think creativity
• Self motivating with a flexible approach to work and ability to work independently
• Ability to manage difficult/conflicting situations where negotiation is required

Person Specification
Qualifications/Training

Essential

• GSCE
• NVQ Level 2 Customer Service or equivalent Experience
• Experience of Microsoft Office
• Experience of working within a team
• Experience of logging calls

Desirable

• Voice management qualification
• Experience of working in Switchboard

Skills/Knowledge

Essential

• Good listening skills
• Confident, courteous manner
• Be able to communicate at all levels
• Ability to mentor and develop me staff
• Ability to co-ordinate and conclude emergency sitauations

Personal qualities

Essential

• Ability to be proactive and think creativity
• Self motivating with a flexible approach to work and ability to work independently
• Ability to manage difficult/conflicting situations where negotiation is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Birmingham Community Healthcare NHS FT
Address

Moseley Hall Hospital

Old Hall, Alcester Rd, Birmingham

Birmingham

B13 8JL

United Kingdom

Employer's website