Appointments and referrals coordinator

Job description

Job summary

An Exciting opportunity to join the Women's Booking team.

An exciting opportunity has arisen for a dynamic, highly motivated, and enthusiastic individual to join our busy operational team within Womens Services and work closely with the existing Women's Booking team.

This post offers an excellent chance to work closely with the Women's Operational team and use your skills and experience within an expanding and innovative service.

This post is a Full Time position, working over 5 days (Monday - Friday), Predominately based at Dewsbury Hospital.

Main duties of the job

Manage and coordinate patient appointments, including booking, cancelling, rearranging, and monitoring clinics in line with Trust policies and waiting time targets.

Maintain and accurately update patient records and referral information on systems such as SystmOne, electronic referral systems, and other digital healthcare platforms.

Monitor and manage patient pathways, ensuring patients progress safely and appropriately through routine, urgent, cancer, and acute care pathways.

Extract, analyse, and prioritise patient data using Excel and Patient Tracking Lists (PTLs) to support waiting list management and service performance targets.

Process, track, and distribute referrals, ensuring timely clinical triage and escalating any risks, delays, or safeguarding concerns.

Manage specialty email inboxes and internal appointment requests, responding promptly to clinical priorities and service demands.

Support clinic capacity management by identifying and resolving scheduling issues and escalating capacity risks where required.

Provide high-quality telephone and administrative support, acting as a key point of contact for patients, carers, clinicians, and external stakeholders.

Communicate sensitive information with empathy and professionalism, including handling complaints, concerns, and safeguarding-related issues.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Job description

Job responsibilities

• Sound education background 5 GCSE's Grade c/4 or above
• NVQ 3 in Business Administration or Equivalent experience
• Experience of working with multiple software programmes such as Microsoft Office, SystmOne, ICE
• Working within a Multidisciplinary Team
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experience of scheduling/coordination activities and/or resources
• Ability to organise self, working to deadlines and ensuring quality standards.

Please refer to the attached job description and person specification to review the full requirements.

Job description
Job responsibilities

• Sound education background 5 GCSE's Grade c/4 or above
• NVQ 3 in Business Administration or Equivalent experience
• Experience of working with multiple software programmes such as Microsoft Office, SystmOne, ICE
• Working within a Multidisciplinary Team
• Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
• Experience of scheduling/coordination activities and/or resources
• Ability to organise self, working to deadlines and ensuring quality standards.

Please refer to the attached job description and person specification to review the full requirements.

Person Specification

Qualifications

Essential

• Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Person Specification
Qualifications

Essential

• Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust
Address

Pindefields Hospital

Wakefield

West Yorkshire

WF1 4DG

United Kingdom

Employer's website