Analyst

Job description

Job summary
At the forefront of the fight for a fairer energy market, Ofgem is helping ensure energy companies meet the standards consumers deserve while supporting the transition to Net Zero. Were looking for Analysts to join us and turn data, intelligence and evidence into insight that strengthens compliance and protects consumers.

Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

Were offering two permanent roles with the chance to contribute to a high-profile area of regulation at an important time for the retail energy market. Youll join our Retail Compliance team, helping strengthen the evidence behind decisions that influence supplier behaviour and consumer outcomes. Working across a broad range of intelligence and compliance activity, youll gain valuable exposure to the issues shaping the market and help ensure emerging risks are identified early.

This is a varied role where quantitative and qualitative insight come together to support effective regulation. Youll work alongside colleagues across compliance, policy, enforcement, digital and operations, helping turn complex information into clear intelligence that supports proportionate action and better outcomes for consumers.

Were looking for someone with strong quantitative and qualitative analytical skills, including experience using large datasets to generate robust, actionable insight and support effective decision-making. Youll also bring excellent written and verbal communication skills, the ability to work collaboratively with varied stakeholders and the organisation to manage competing priorities across multiple areas of work.

Youll join an inclusive organisation where your analysis can contribute directly to protecting consumers and strengthening standards across the retail energy market. Alongside flexible working, an excellent pension and generous annual leave, youll work across varied, high-profile areas and have the chance to apply modern analytical approaches within a collaborative regulatory environment.

We have a critical purpose to protect energy consumers and ensure the retail market delivers fair and reliable outcomes. Join us and help turn intelligence into effective regulatory action, strengthen supplier accountability and support a cleaner, fairer energy system.

Read on and find out more.

Job description

Key Responsibilities:

• Gather, analyse and interpret qualitative and quantitative information to identify emerging compliance risks, market trends, supplier performance issues and potential consumer impacts.

• Support routine horizon scanning by monitoring intelligence sources, stakeholder feedback, consumer insight, external publications and operational data.

• Undertake research and analysis to support compliance investigations, supplier assessments, evidence reviews and wider Retail Compliance workstreams.

• Support the development, maintenance and improvement of KPIs, performance indicators, intelligence frameworks and analytical approaches.

• Work collaboratively with compliance colleagues, analysts, policy professionals and workstream leads to understand evidence requirements and provide proportionate analytical support.

• Identify and escalate emerging risks, issues and trends to senior colleagues, contributing to evidence-led prioritisation and decision making.

• Contribute to continuous improvement by strengthening analytical processes, reporting approaches, intelligence products and responsible use of automation or AI-enabled tools.

• Communicate analytical findings clearly and confidently, ensuring outputs are accurate, quality-assured and tailored to specialist and non-specialist audiences.

Key Outputs and Deliverables:

• Clear, evidence-based analytical products that combine data, intelligence and qualitative insight to support compliance prioritisation and decision making.

• Routine horizon scanning outputs that highlight emerging risks, market developments, supplier performance issues and potential consumer impacts.

• Inputs into compliance casework and query responses, including evidence summaries, data analysis, briefing materials and recommendations for senior colleagues.

• Supplier assessments, risk evaluations and evidence reviews that support proportionate compliance action.

• KPI, performance and intelligence products that help Retail Compliance monitor supplier performance, track trends and assess consumer outcomes.

• Governance reporting, insight packs, briefing notes and management information products that are clear, accurate and tailored to the intended audience.

• Well-structured information requests and data collection inputs that support robust evidence gathering.

• Improved analytical templates, repeatable products, standard approaches and process improvements that strengthen consistency and efficiency across Retail Compliance.

• Quality-assured analytical outputs that are accurate, proportionate, clearly documented and capable of supporting regulatory decision making.

Person specification

Essential Criteria:

• Analysis skills: able to make use of analytical techniques (quantitative and qualitative) to produce robust, high-quality results and support decision making (LEAD CRITERIA)

• Excellent communication: able to communicate complex points clearly and with intended audience in mind (for example, technical information to a non-technical audience). Confident in written and verbal communication.

• Experience working with large datasets and the ability to develop actionable data-lead insights.

• Experience working effectively with diverse sets of stakeholders.

• Experience of managing competing priorities across multiple projects.

Desirable Criteria:

• Experience of, or willingness to learn, Python or similar statistical software.

• Proficient in MS programmes such as Excel, Power Bi, and Power Automate, or willingness to learn.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of 35,232, OFGEM contributes 10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability and Experience.

When you press the Apply now button, you will be directed to a Civil Service test guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk) The test you are due to take are not timed and you can complete it at your own pace. Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Sabrina Wilson
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

Attachments Analyst Candidate Pack 479867 Opens in new window (pdf, 757kB) Analyst Opens in new window (pdf, 118kB) Terms and Conditions Opens in new window (pdf, 335kB)