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Job description

Who we are looking for
PwC have an exciting opportunity for an Administration Assistant to join our team in Birmingham. As an Administration Specialist you will be responsible for providing professional administration support to Stakeholders across the business.

This role can be full time or part time,based on a minimum 0.6 FTE.
About the role
The role will include a variety of responsibilities, as outlined below.
Travel Management
  • Proactive itinerary planning including provision of suggestions on best options, key contact details and ensuring travel details are managed in diary
  • Maximising cost reduction opportunities through full travel policy compliance and challenging whether travel requests are essential
  • Provide regular progress updates on travel bookings
Diary/Meeting Support
  • Arranging meetings on request including catering, equipment, agenda preparation etc
  • Prompting and ensuring all meetings are cancelled if appropriate in plenty of time to release space
  • Provision of regular progress updates on meeting support
  • Influencing behavioural change in the use of virtual meeting and technical capabilities
Telephone support/call handling
  • Agree preferences for telephone support with each customer
  • Calls to be answered professionally and accurate messages to be transcribed and provided to customer
  • All external client calls to be noted and ensure follow up action has been taken to respond or escalate as appropriate, keeping client informed of any delays
New Senior Manager Welcome
  • Make proactive contact when new Stakeholders are allocated, understand preferences and contract for support provision (within our service charter)
  • Ad hoc administration
  • Provide support for unplanned/emergency absences
  • Act as point of contact for urgent queries during planned and pre-agreed absence cover
  • Provide support for customer, reporting/following up IT technical problems where required
  • Prepare, amend, format, scan, print documents and correspondence from original manuscripts - complying with brand and risk procedures - including letters of engagement, short PowerPoint presentations, minutes of meetings etc
  • Maintain preferences for stakeholders (to include key clients, alternates for client calls, vital, emergency contact details, dietary requirements etc as required) observing new GDPR regulation
  • Administration for ad hoc projects including looking at technical solutions to improve processes
  • Administrative support for client or internal events to include preparation of invitations, name badges etc
  • General support for each other within the team
Administration Assistants require
  • Exceptional customer relationship skills in order to establish a trusted and professional relationship very quickly with their customers - most of whom will be remote
  • Confidence and the ability to use own judgement in order to be able to prioritise, question, challenge, negotiate and influence behavioural change in customer base
  • Ability to quickly learn and adapt to new technology in a fast moving tech environment
  • Solution and tech focus with the ability to spot opportunities to add more value to customers within the overall customer charter
  • High degree of personal responsibility and ownership of the delivery of high quality work
  • The ability to work as part of a customer focussed team and establish strong relationships with others to ensure co-ordinated and seamless service.
  • Appropriate business knowledge in order to be able to respond to external client telephone calls professionally
  • Agile and open minded to new and exciting technology
If you are successfully shortlisted for this position, you will be asked to undertake a written assessment at interview.

Job Sector
Admin, Secretarial & PA
Job Position
Executive Assistant
Birmingham, UK Show on map
Post date
Closing date

How would you fit?

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