Join The Team Delivering GWR’s Best Customer Experience In Over Two Decades!

At GWR, we don’t just move people - we move them confidently, comfortably, and consistently.

We’ve just recorded our highest customer satisfaction score in 20 years: 92%, with our Net Promoter Score rising to +9 - showing more customers than ever are happy to recommend us. One in four people are now actively recommending GWR.

And it’s not just one headline - our performance is strong right across the board:
• Service performance satisfaction at 79% - our best since before 2019 and a 7pp year-on-year uplift
• Onboard comfort at 88% and station environment at a record 89%
• Customer service rated 94% onboard and 92% at stations
• Mystery shopping confirms consistently high delivery of service standards - with 94.5% of Standard Class audits meeting or exceeding targets

These results reflect the commitment, teamwork, and pride of GWR colleagues everywhere - from depots and drivers to stations and service teams.

We’ve set a new standard. Now we’re looking for more great people to help us keep raising it.

Join us and be part of something exceptional.

Whether you’re powering innovation behind the scenes, guiding journeys on the front line or keeping everything running safely and smoothly, there’s a place for you at GWR. From Engineering to Head Quarters, Customer Service to Train Drivers – whatever your skills, we’ve got the role to match your ambition. Ready to take your career further? Start your journey with Great Western Railway.

Find out more about working at GWR

Explore current career opportunities at GWR