Chair of Board

Job description

Job summary

2026 marks a significant milestone for Mastercall Healthcareas we celebrate 30 years of providing outstanding care to patients andcommunities across Greater Manchester and the North West. From our origins as aGP Co-operative in Stockport, we have grown into an award-winning socialenterprise and trusted NHS partner, whilst remaining firmly rooted in ourvalues, our people and our communities.

As we enter our next chapter, we are seeking exceptionalindividuals to join our Board and help shape the future of our organisation.

This is an outstanding opportunity to lead the Board of asuccessful, member-led social enterprise at a pivotal point in its development.

As Chair, you will provide inspirational andinclusive leadership to the Board, ensuring strong governance, effectivechallenge and support for the Executive Leadership Team, whilst maintaining arelentless focus on patient care, organisational performance and long-termsustainability. You will play a key role in shapingstrategy, strengthening partnerships and helping Mastercall navigate anevolving NHS landscape.

Remuneration: £30,000 to £35,000 per annum Time Commitment: Approximately one day per weekTerm: Three years, with potential for reappointment

Following completion of the online application, pleasecontact HR at [email protected] obtain and complete two additional forms required as part of the recruitmentprocess

Main duties of the job

The Chair provides inspirational, inclusiveand values-based leadership to the Board of Mastercall Healthcare, fostering anopen and high-performing culture in which constructive challenge, diversity ofthought and collective responsibility support sound, timely decision-making.

Working in partnership with the ChiefExecutive, they will ensure the Board fulfils its legal, fiduciary andgovernance responsibilities; sets a clear long-term direction; overseesquality, organisational and commercial performance; and holds the Chief Executiveand Executive Leadership Team to account for delivery.

Through influence rather than executiveauthority, the Chair will maintain a clear distinction between governance andmanagement while developing relationships characterised by trust, candour,appropriate support and rigorous challenge.

As a guardian of Mastercalls patient purpose,social enterprise ethos and member-led identity, they will champion innovation,collaboration and social value while ensuring outstanding care, patient safety,financial sustainability and responsible stewardship. In doing so, the Chairwill help Mastercall remain ambitious, agile and resilient, and strengthen itscontribution to the future of neighbourhood health and urgent primary care.

About us

About Mastercall

Mastercall Healthcare is an award-winning social enterprisedelivering innovative urgent, primary and out-of-hospital NHS services acrossGreater Manchester and beyond. We are passionate about providing the rightcare, in the right place, at the right time.

What makes us different is that we are a social enterprise.We have no external shareholders and reinvest our surplus into improvingservices, developing our workforce, supporting innovation and creating lastingsocial value for the communities we serve. We are proud to be accredited bySocial Enterprise UK and to have achieved a CQC rating of Outstanding forCaring and Good overall.

At the heart of our organisation is our people and cultureframework:

Belong. Grow. Thrive.

We are committed to creating an environment where peoplefeel they belong, are supported to grow and are empowered to thrive. Theseprinciples guide our approach to leadership, decision-making and organisationaldevelopment.

Job description

Job responsibilities

The Chair provides inspirational, inclusiveand values-based leadership to the Board of Mastercall Healthcare, fostering anopen and high-performing culture in which constructive challenge, diversity ofthought and collective responsibility support sound, timely decision-making.

Working in partnership with the ChiefExecutive, they will ensure the Board fulfils its legal, fiduciary andgovernance responsibilities; sets a clear long-term direction; overseesquality, organisational and commercial performance; and holds the Chief Executiveand Executive Leadership Team to account for delivery.

Through influence rather than executiveauthority, the Chair will maintain a clear distinction between governance andmanagement while developing relationships characterised by trust, candour,appropriate support and rigorous challenge.

As a guardian of Mastercalls patient purpose,social enterprise ethos and member-led identity, they will champion innovation,collaboration and social value while ensuring outstanding care, patient safety,financial sustainability and responsible stewardship. In doing so, the Chairwill help Mastercall remain ambitious, agile and resilient, and strengthen itscontribution to the future of neighbourhood health and urgent primary care.

A key part of this stewardship will beunderstanding and helping to shape Mastercalls role within the GreaterManchester Urgent Primary Care Alliance (GMUPCA), balancing the opportunitiesof deeper integration and delivery at scale with clear accountability forMastercalls purpose, interests, identity and long-term sustainability.

Job description
Job responsibilities

The Chair provides inspirational, inclusiveand values-based leadership to the Board of Mastercall Healthcare, fostering anopen and high-performing culture in which constructive challenge, diversity ofthought and collective responsibility support sound, timely decision-making.

Working in partnership with the ChiefExecutive, they will ensure the Board fulfils its legal, fiduciary andgovernance responsibilities; sets a clear long-term direction; overseesquality, organisational and commercial performance; and holds the Chief Executiveand Executive Leadership Team to account for delivery.

Through influence rather than executiveauthority, the Chair will maintain a clear distinction between governance andmanagement while developing relationships characterised by trust, candour,appropriate support and rigorous challenge.

As a guardian of Mastercalls patient purpose,social enterprise ethos and member-led identity, they will champion innovation,collaboration and social value while ensuring outstanding care, patient safety,financial sustainability and responsible stewardship. In doing so, the Chairwill help Mastercall remain ambitious, agile and resilient, and strengthen itscontribution to the future of neighbourhood health and urgent primary care.

A key part of this stewardship will beunderstanding and helping to shape Mastercalls role within the GreaterManchester Urgent Primary Care Alliance (GMUPCA), balancing the opportunitiesof deeper integration and delivery at scale with clear accountability forMastercalls purpose, interests, identity and long-term sustainability.

Person Specification

Experience

Essential

• Board Leadership & Governance
• Substantial experience as a Chair, Non-Executive Director or senior executive working closely with a Board in a complex, regulated or publicly accountable organisation
• Experience leading a Board through a significant transition, partnership, growth phase or change in governance.
• Strategic Judgement
• A strong record of making sense of complexity, framing the questions that matter and helping groups reach clear, evidence-based decisions with a long-term view.
• Experience of innovation, digital transformation, AI, data or new models of service delivery.
• Strategic alliances and system leadership
• Experience of leading through significant partnerships, alliances, joint ventures or other integrated delivery arrangements, with the ability to navigate shared governance, commercial interdependencies, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system working, collaborative commissioning or services delivered through a multi-provider alliance.
• Governance and assurance
• Strong understanding of directors duties, risk, assurance, financial stewardship and the distinction between governance and executive management.
• Relevant governance development or qualification, for example through the Institute of Directors, NHS Leadership Academy or equivalent.
• Healthcare & public service context
• Credibility in, and the ability to rapidly understand, NHS-funded healthcare, patient safety, regulation, commissioning and public accountability.
• Senior experience in urgent, primary, community or out-of-hospital care, or another health and care social enterprise.
• Social enterprise & members
• A genuine commitment to mission-led enterprise, social value and accountability to members and communities alongside commercial and financial discipline.
• Experience of mutual, co-operative, employee-owned, charity, CIC or other member-led governance
• People & Culture
• Evidence of creating inclusive, psychologically safe, high-performing Board or leadership cultures, combining constructive challenge with appropriate support
• Experience leading organisational culture, workforce or equality improvement at Board level

General Qualities

Essential

• Chief Executive relationship
• Ability to support, challenge, appraise and hold a Chief Executive to account while maintaining independence, boundaries and trust.
• Experience of CEO appointment, succession or transition.
• Financial & commercial acumen
• Sufficient financial and commercial literacy to scrutinise performance, investment, risk, contracts and sustainability in an organisation of Mastercalls scale.
• Experience of public procurement, NHS contracts, alliances, growth or diversification.
• Personal leadership
• Integrity, courage, humility, curiosity, resilience, sound judgement and political awareness; a calm and considered presence under pressure.
• Lived experience or perspectives that would broaden the Boards understanding of the communities and workforce it serves.
• Commitment & independence
• Capacity to meet the time commitment, prepare thoroughly, remain available when needed and satisfy independence, conflicts and fit-and-proper-person requirements.
• Proximity to, or strong connection with, Greater Manchester and the North West.

Person Specification
Experience

Essential

• Board Leadership & Governance
• Substantial experience as a Chair, Non-Executive Director or senior executive working closely with a Board in a complex, regulated or publicly accountable organisation
• Experience leading a Board through a significant transition, partnership, growth phase or change in governance.
• Strategic Judgement
• A strong record of making sense of complexity, framing the questions that matter and helping groups reach clear, evidence-based decisions with a long-term view.
• Experience of innovation, digital transformation, AI, data or new models of service delivery.
• Strategic alliances and system leadership
• Experience of leading through significant partnerships, alliances, joint ventures or other integrated delivery arrangements, with the ability to navigate shared governance, commercial interdependencies, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system working, collaborative commissioning or services delivered through a multi-provider alliance.
• Governance and assurance
• Strong understanding of directors duties, risk, assurance, financial stewardship and the distinction between governance and executive management.
• Relevant governance development or qualification, for example through the Institute of Directors, NHS Leadership Academy or equivalent.
• Healthcare & public service context
• Credibility in, and the ability to rapidly understand, NHS-funded healthcare, patient safety, regulation, commissioning and public accountability.
• Senior experience in urgent, primary, community or out-of-hospital care, or another health and care social enterprise.
• Social enterprise & members
• A genuine commitment to mission-led enterprise, social value and accountability to members and communities alongside commercial and financial discipline.
• Experience of mutual, co-operative, employee-owned, charity, CIC or other member-led governance
• People & Culture
• Evidence of creating inclusive, psychologically safe, high-performing Board or leadership cultures, combining constructive challenge with appropriate support
• Experience leading organisational culture, workforce or equality improvement at Board level

General Qualities

Essential

• Chief Executive relationship
• Ability to support, challenge, appraise and hold a Chief Executive to account while maintaining independence, boundaries and trust.
• Experience of CEO appointment, succession or transition.
• Financial & commercial acumen
• Sufficient financial and commercial literacy to scrutinise performance, investment, risk, contracts and sustainability in an organisation of Mastercalls scale.
• Experience of public procurement, NHS contracts, alliances, growth or diversification.
• Personal leadership
• Integrity, courage, humility, curiosity, resilience, sound judgement and political awareness; a calm and considered presence under pressure.
• Lived experience or perspectives that would broaden the Boards understanding of the communities and workforce it serves.
• Commitment & independence
• Capacity to meet the time commitment, prepare thoroughly, remain available when needed and satisfy independence, conflicts and fit-and-proper-person requirements.
• Proximity to, or strong connection with, Greater Manchester and the North West.

Employer details

Employer name

Mastercall Healthcare
Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website