Business Analyst

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

About Softcat

There is a uniqueness to Softcat - what we do, how we do it and why we do it.

At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action.

As one of the UK's leading IT infrastructure providers and a FTSE 250 listed company, we have built a reputation for excellence. Our strategy is simple - we believe that highly engaged employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market leading growth and performance, enables us to invest in our technology and services capabilities.

This investment in turns drives even more engaged employees. We are committed to giving everyone the opportunity to step up and show how much they can achieve. Our success is truly a collective effort - we succeed when all our people succeed.

Why join Softcat's internal technology team?

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

We're passionate about what we do, how we do it and the positive impact our technologies have on the lives of our employees and customers.

With new leadership, a clear vision, an ambitious technology roadmap and a new operating model, we are gearing up to drive some of the biggest technology initiatives in Softcat's history. This is a great opportunity to be a part of rapidly growing and successful company.

Introduction

The Business Analyst role plays a key part in delivering technology and process change across Softcat. The role focuses on understanding business needs, analysing processes and defining requirements that support the delivery of value‑driven outcomes. Working across multiple business areas and systems, you will help translate requirements into solutions while ensuring a consistent, high‑quality stakeholder experience.
Your Role

As a Senior Business Analyst, you will lead and support business change by analysing challenges, defining clear requirements, shaping future‑state processes and working with delivery teams from discovery through to implementation. You'll collaborate closely with stakeholders, developers and subject‑matter experts to ensure solutions are well understood, deliverable and aligned to business needs and strategic objectives. You take a thoughtful, structured approach to understanding problems, turning complex ideas into clear, actionable outputs that support effective decision‑making. You build trust through confident, adaptable communication and are accountable for producing high‑quality analysis, while contributing to improving ways of working within the BA community.

Key Responsibilities

• Lead business analysis activity across complex initiatives, taking ownership of problem definition, scope, and ensuring alignment to strategic objectives
• Elicit, analyse and manage requirements end to end, ensuring they are clearly defined, prioritised and traceable to business outcomes
• Shape solution approaches in collaboration with stakeholders and technical teams, balancing user needs, feasibility and long-term value
• Analyse and improve end to end business processes, identifying opportunities to simplify, optimise and enhance customer and colleague experience
• Facilitate workshops and discussions that drive clarity, alignment and decision making, confidently challenging where needed to resolve ambiguity or risk
• Build and maintain strong stakeholder relationships, acting as a trusted advisor and influencing decisions across both business and technology teams
• Ensure high quality outputs and consistency in analysis through adherence to standards, governance and best practice
• Support delivery through to successful implementation, including contributing to testing, business readiness and ensuring solutions meet intended outcomes

What we need from you

• Minimum 5 years' experience in Business Analysis, including leading analysis across complex or high impact initiatives
• Ability to operate with a high degree of autonomy, taking ownership of outcomes in ambiguous or evolving environments
• Strong analytical thinking with the ability to translate complex problems into clear, structured approaches and decisions
• Proven ability to influence, challenge and engage stakeholders at all levels, including senior leadership
• Experience shaping solution direction in collaboration with technical teams, balancing business needs, feasibility and long‑term value
• Strong understanding of end‑to‑end delivery lifecycles (Agile, Waterfall or hybrid)

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.