CityFibre

Our mission

As the UK’s largest independent fibre infrastructure platform, we’re seizing a once-in-a-generation opportunity to raise the bar – not just in infrastructure, but in service.

An ever-expanding network that is not only the nation’s first choice, but worth waiting for because it out-performs on speed, reliability and quality. By putting communities, people, and places that have long been overlooked at the heart of what we do, we’re unlocking Britain’s digital potential and helping everyone live life in full flow.

Great connections start with great people

Delivering a better-connected Britain starts with our people.

A career with us won’t have you flicking the switch off and on to make it work. The foundations of our teams are rooted in respect, development, and continuous support - so you can focus on what matters: growing your skills, making an impact, and building a future you’re proud of.

We're Agile

Our teams work across the UK in a mix of home, office, and operational environments. With hubs in London, Milton Keynes, Telford, Irlam, and Glasgow, we’ve created spaces that bring people together so there’s always somewhere to connect, collaborate, and share ideas.

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More about Cityfibre

The CityFibre Way Behaviours

The CityFibre Way is a unique code of five behaviours that shapes our culture, laying the foundations for how we think, act and work.

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BE THE GROUNDBREAKER

We bring a tireless energy to breaking new ground, replacing the complacency of incumbent thinking with the determination of a challenger. We create flow where there is friction, refuse to settle for 'good enough' and push for better every time.

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KEEP IT SIMPLE

Keep things simple so that life can flow and we can act fast, always keeping the bigger picture in mind. We define things well, focus on the task at hand, and are clear with one another, every step of the way.

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COLLABORATE TO INNOVATE

We use our collective inventiveness to break new ground and achieve the seemingly impossible together. This means being open to a diversity of insight, looking outside of our silos to solve problems and applying ‘Can-If’ thinking to our constraints.

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DELIVER LEGENDARY SERVICE

We strive to surpass expectations and leave an impression that lasts. We pay attention to the small details today, because that’s how we leave a legacy tomorrow. Customers trust and talk about us because we really listen, fix things fast if they go wrong and always go the extra mile.

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BACK EACH OTHER

We are a connected community that looks out for each other and wants everyone to feel counted, accountable and empowered. This means encouraging our colleagues to speak up about what matters and listening carefully when they do.

Diversity & Inclusion

Together we belong

We’re shaping a culture where our people feel genuinely valued, safe and supported to bring their whole selves to work, every day. And we want you to feel that sense of belonging from the moment you join us.

Our approach focuses on creating a welcoming culture, providing fair access to opportunities, always striving to do better, and staying accountable for the progress we make. Inclusive policies, committed leadership, trusted partners - and most importantly, our people – guide everything that we do.

Our communities

Our employee-led communities represent the many experiences, identities and perspectives that make up CityFibre. We’ve made them open, accessible and barrier-free – no sign-ups. Just safe, supportive spaces where we can explore new topics, connect over shared experiences and drive meaningful change together. Every community forms part of our Connected Voices network, bringing our people together to amplify the conversations that matter.

LGBT+

Our LGBT+ community fosters a culture of respect, equality and pride across CityFibre. It's a welcoming space for colleagues to drive positive change, share experiences, explore issues affecting LGBT+ people and access confidential support.

GENDER

Our Gender community is helping to shape meaningful change across our business. By challenging stereotypes, encouraging open and honest conversations, and creating a space to share experiences, they are addressing gender-based barriers to inclusion, helping our people feel seen, supported and valued.

ARMED FORCES

Our Armed Forces community champions the contribution that our reservists, veterans, CFAVs and military families bring to CityFibre. It offers support, mentorship and camaraderie for colleagues joining us as they move directly from military to civilian life.

D.A.N.C.E

D.A.N.C.E stands for Disability, Age, Neurodivergence, Carers and Equity, and as a community they come together to share knowledge, offer support to our peers and champion continuous improvement. They're driving impactful change and helping everyone feel seen, heard and included as we build a culture of respect and equality together.

CULTURAL INCLUSION

Our Cultural Inclusion community celebrates all the different people that make up CityFibre. It's a space for open, authentic conversations, where we share experiences, learn together and explore the cultural nuances that shape how we navigate the world around us - empowering every culture, every background and every story.

UPLIFT

Uplift is a supportive community that empowers our people to take charge of their own mental health, breaking down the barriers that affect our wellbeing, at work and at home, so that we all have the chance to thrive.

Benefits at CityFibre

List of all the benefits that CityFibre are offering their employees. Benefits may vary depending on role, location and length of service.

  • 25 days’ holiday per year, plus the option to buy more through our holiday purchase scheme
  • Dental Insurance (voluntary)
  • Critical Illness Insurance (voluntary)
  • Your birthday off — on us!
  • 3 days paid leave each year for charitable work
  • Tech Scheme for affordable access to the latest technology
  • Pension scheme to help you plan for the future
  • Private Medical Insurance through Vitality
  • Access to an online savings portal with discounts at hundreds of retailers and service providers
  • Up to two additional weeks’ paid leave for Armed Forces Reservists
  • Discretionary bonus scheme
  • Group Income Protection
  • Health Cash Plan
  • Cycle Scheme
  • Life Assurance for added security
  • 26 weeks’ full pay for enhanced maternity and adoption leave, plus enhanced paternity and shared parental leave
  • Flexible working policy to support a healthy work-life balance
  • Employee Assistance Programme for confidential support

Awards & accreditations

External partnerships

Technology & Telecoms CityFibre