Welfare Rights Officer

Job description

Welfare Rights Officer

Salary

£30,024 - £33,699 per annum

Type of vacancy

Permanent

Work pattern

Full Time

Hours per week

37

Work Base

Trent Bridge House, West Bridgford, NG2 6BJ

Working Arrangements

Hybrid

Job Description / Person Specification

Competency Framework

Number of posts

1

Interview date

23 September 2026

Closing Date

15 September 2026 23:55

The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this 'Our Nottinghamshire Approach'. Watch the two minute animation to learn more.

Nottinghamshire County Council is dedicated to serving our community with compassion and care. We believe in creating a supportive environment where every individual can thrive. Join us in making a difference in the lives of kinship and adoptive families across Nottinghamshire.

Are you passionate about supporting families in need? As a Welfare Rights Officer, you will play a vital role in assisting kinship and adoptive families with financial assessments. Your expertise will help inform legal orders, determine benefits eligibility, and advocate with partner agencies to enhance financial stability. You will be part of a collaborative team, working alongside social workers, family workers, and administrative support to ensure families receive the assistance they deserve.

In this rewarding role, you will:

• Conduct financial assessments to guide families through legal and benefits processes.
• Advocate for families with utility companies and other partner agencies.
• Visit families in their homes across the county, providing tailored support.
• Maintain accurate records and manage your own diary effectively.
• Collaborate with a multidisciplinary team to ensure comprehensive support for families.

To succeed in this role, you will need:

• A minimum of 2 years' experience in welfare rights or a related field.
• Strong knowledge of the benefits system and financial assessments.
• Excellent mathematical skills to assist families accurately.
• A valid driving license and access to a vehicle (unless disability precludes this).

We are looking for candidates who demonstrate:

• Compassionate Communication: Ability to listen actively and engage with families respectfully.
• Organisational Skills: Strong time management to meet deadlines and manage a varied workload.
• Team Spirit: A collaborative mindset to work effectively within a supportive team environment.
• Advocacy Skills: Confidence in advocating for families to ensure they receive the support they need.

At Nottinghamshire County Council, we offer:

• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Flexible working: Hybrid working options to support your work-life balance.
• Professional development: Opportunities for training and growth to enhance your career.
• Generous leave: A supportive environment that prioritises your well-being.

Don't miss out on this opportunity to make a meaningful impact in your community! If you are ready to support families and help them achieve financial stability, apply now to join Nottinghamshire County Council as a Welfare Rights Officer.

For an informal discussion about this opportunity please contact Lucy Collier, Kinship Team manager on 0115 804 1070 (or 0115 804 1407 in my absence) or by email [email protected].

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.