Welfare Officer

Job description

We are looking for an exceptional candidate to join the Local Authorities Revenues and Assessment service as a full time Welfare Officer on a 18-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which began in April 2026.

This role will primarily focus on providing welfare support, advice and guidance to local vulnerable residents in order to maximise their disability based benefits. This support will predominately be through arranged visits with residents requiring support either through self request or identified using existing data held by the authority.

We are looking for candidates with a proven track record of delivering welfare benefits advice and at least 2 years experience in dealing with customers providing advice on a 1 to 1 basis, preferably in relation to disability benefits.

This role will be vital to supporting vulnerable or low income residents to maximise their income and prevent financial poverty. This will include undertaking benefit take up activities on a personal and larger scale in local communities to support residents and the local economy.

Whilst this role will be primarily focused on welfare benefit advice, it may also include basic advice regarding other topics which have an impact on finances such as housing, budgeting and employment support.

As this role involves visiting customers face to face in their homes to provide welfare advice and support, applicants must hold a clean driving licence and have the use of a car to travel in. This role will also require an Enhanced DBS check, however if you do not already hold an Enhanced check, this can be arranged by the Council should you be successful.

For an informal discussion, please contact the Senior Officer over the Assessment Service Matthew Edwards at [email protected]