Ward Clerk Riverbank Paediatrics

Job description

Job summary

Ward Clerk Band 2

PART TIME FIXED TERM 12MONTH POSITION FOR A WARD CLERK ON RIVERBANK WARD, WORCESTER ROYAL HOSPITAL - CQCrated as GOOD.

Are you a Ward Clerk looking for temporarypart-time hours and the opportunity to work as part of our friendly, dynamicand innovative multi-professional team?

An excellent opportunity hasarisen for a Band 2 Ward Clerk to join our team of Ward Clerks on our 35 beddedchildrens ward caring for babies, children and young people with a variety ofmedical and surgical needs.

We are seeking cheerful,knowledgeable, enthusiastic and motivated applicants who ideally have receptionand administration experience. You will play an integral part in enhancing ourpatients and families experience and be the welcoming face of our ward.

The hours required will coverearly, late and/or long day shifts, 7 days a week to meet the needs of theservice.

For informal enquires orto arrange an informal visit please contact Rebecca Magan, Helen Burrow or Jodie Smith on01905 760588,alternatively email [email protected], [email protected] [email protected].

Main duties of the job

Toprovide administrative and clerical support to the clinical staff within paediatricservices. To ensure the availability of accurate patient records anddocumentation as per Trust policies and procedures. To liaise with patients,relatives and other members of the public politely and efficiently, ensuringconfidentiality and security of patient information as per Trust policy and inline with Information Governance guidance.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

Toprovide a reception service, handling initial enquiries, gathering basicinformation and taking initial action within defined protocols to assist inresolving any queries.

Tokeep staff informed of admissions and discharges, and to ensure queries fromother members of staff and members of the public are dealt with appropriatelyeither in person or on the telephone.

Toreceive general telephone calls, recording messages and responding to initialenquiries, referring the call to the relevant member of staff, asappropriate. To make telephone calls onbehalf of staff as directed.

Toassist in admitting and discharging patients using manual and computerisedsystems.

Tofile reports, correspondence, forms, etc. in patients notes in an orderedmanner, to facilitate the efficient retrieval of such documentation on request.

Toupdate and maintain filing systems in the ward / department to enable timelyand accurate information retrieval.

Toarrange transport between departments and to destinations outside the hospital,as required.

Toassist with housekeeping duties within ward /department.

Tomaintain effective communication with ward clerk / clerical team assistantcolleagues within the department.

Toprovide relief cover within the Directorate undertaking any duties within thescope of the ward clerk / clerical team assistant role.

Arrangefollow up appointments for patients prior to discharge.

Ensurethat patient case notes are available, creating temporary notes whilst originalnotes are located. Maintain case notes in a tidy manner, filing results andother patient documents in accordance with Trust policy, including admissionand discharge of patients. Ensure that all case notes movements are tracked onPAS, including collection and return of case notes to main maternity filingdepartment.

Facilitatethe prompt collection of data by liaison with the clinical coding department.

Assistingjunior doctors with administrative tasks such as form completion, bereavementpaperwork and audits, ordering and tracking of case notes.

Providegeneral clerical support such as photocopying, typing, opening and sendingpost, stock and equipment ordering and monitoring, stationary orders, personneladministration, arranging repairs.

Toensure the confidentiality of all patient information and Trust business.

Tocomply with all Trust Policies and Procedures.

Inaccordance with the Trust's Health and Safety Policy, the postholder must takereasonable care of their own health and safety and that of others who may beaffected by their acts or omissions at work.

Thepostholder must co-operate with staff in complying with any statutoryrequirements and participate in the workplace monitoring processes in order tohelp maintain a healthy, safe and secure workplace.

Toreport any accidents, untoward incidents and complaints in accordance with riskmanagement and trust policy.

Tocreate and maintain positive working relationships with colleagues and otherstaff within the workplace.

Toact always in a manner which will promote a good image of the ward / department.

Torespond appropriately to clinical emergencies as directed by the Nurse incharge.

Tocontribute / to participate in any initiatives to improve the quality ofservice to patients.

Job description
Job responsibilities

Toprovide a reception service, handling initial enquiries, gathering basicinformation and taking initial action within defined protocols to assist inresolving any queries.

Tokeep staff informed of admissions and discharges, and to ensure queries fromother members of staff and members of the public are dealt with appropriatelyeither in person or on the telephone.

Toreceive general telephone calls, recording messages and responding to initialenquiries, referring the call to the relevant member of staff, asappropriate. To make telephone calls onbehalf of staff as directed.

Toassist in admitting and discharging patients using manual and computerisedsystems.

Tofile reports, correspondence, forms, etc. in patients notes in an orderedmanner, to facilitate the efficient retrieval of such documentation on request.

Toupdate and maintain filing systems in the ward / department to enable timelyand accurate information retrieval.

Toarrange transport between departments and to destinations outside the hospital,as required.

Toassist with housekeeping duties within ward /department.

Tomaintain effective communication with ward clerk / clerical team assistantcolleagues within the department.

Toprovide relief cover within the Directorate undertaking any duties within thescope of the ward clerk / clerical team assistant role.

Arrangefollow up appointments for patients prior to discharge.

Ensurethat patient case notes are available, creating temporary notes whilst originalnotes are located. Maintain case notes in a tidy manner, filing results andother patient documents in accordance with Trust policy, including admissionand discharge of patients. Ensure that all case notes movements are tracked onPAS, including collection and return of case notes to main maternity filingdepartment.

Facilitatethe prompt collection of data by liaison with the clinical coding department.

Assistingjunior doctors with administrative tasks such as form completion, bereavementpaperwork and audits, ordering and tracking of case notes.

Providegeneral clerical support such as photocopying, typing, opening and sendingpost, stock and equipment ordering and monitoring, stationary orders, personneladministration, arranging repairs.

Toensure the confidentiality of all patient information and Trust business.

Tocomply with all Trust Policies and Procedures.

Inaccordance with the Trust's Health and Safety Policy, the postholder must takereasonable care of their own health and safety and that of others who may beaffected by their acts or omissions at work.

Thepostholder must co-operate with staff in complying with any statutoryrequirements and participate in the workplace monitoring processes in order tohelp maintain a healthy, safe and secure workplace.

Toreport any accidents, untoward incidents and complaints in accordance with riskmanagement and trust policy.

Tocreate and maintain positive working relationships with colleagues and otherstaff within the workplace.

Toact always in a manner which will promote a good image of the ward / department.

Torespond appropriately to clinical emergencies as directed by the Nurse incharge.

Tocontribute / to participate in any initiatives to improve the quality ofservice to patients.

Person Specification

Knowledge and Skills

Essential

• Basic inputting / keyboard skills. Good verbal communication skills
• Good telephone manner
• Able to pass on accurate written messages / write simple reports
• Information governance aware

Desirable

• Familiarity with computerised patient information systems

Qualifications

Essential

• Educated to GCSE Grade C, including English and Maths

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer / seek assistance
• Tactful, patient, good listener
• Able to work as part of ward/ department team
• Understanding of Ward Clerk role in relation to delivering high quality patient care

Experience

Essential

• Previous clerical / reception experience preferably in hospital or customer facing environment.

Desirable

• Previous ward clerk / clerical team assistant experience.

Person Specification
Knowledge and Skills

Essential

• Basic inputting / keyboard skills. Good verbal communication skills
• Good telephone manner
• Able to pass on accurate written messages / write simple reports
• Information governance aware

Desirable

• Familiarity with computerised patient information systems

Qualifications

Essential

• Educated to GCSE Grade C, including English and Maths

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer / seek assistance
• Tactful, patient, good listener
• Able to work as part of ward/ department team
• Understanding of Ward Clerk role in relation to delivering high quality patient care

Experience

Essential

• Previous clerical / reception experience preferably in hospital or customer facing environment.

Desirable

• Previous ward clerk / clerical team assistant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website