Ward Clerk Maternity

Job description

Job summary

If you are ready for a challenge and want to be part of a team providing an excellent administrationand reception service, then this might be just what you are looking for. We arelooking to recruit enthusiastic and motivated people who are organised , flexible and adaptable to join our team of ward clerks.

Main duties of the job

You will need to have excellent organisational, communication and IT skills, job specific training will be given.

This is a pivotal role which requires someone who is able to work independently and is self-motivated. You will be able to deliver a high standard of customer service and communicate effectively.

The role is full time covering a shift pattern that is worked over 4 days including working 2 nights per week.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

Job Purpose:

To provide administrativeand clerical support to the clinicaland midwifery staff within maternityservices. To ensure the availability of accurate patientrecords and documentation as per Trust policies and procedures.To liaise with patients, relatives and other members of the public politely andefficiently, ensuring confidentialityand security of patient information as per Trust policy and in line withInformation Governance guidance

Key Duties:

To provide a reception service, handling initial enquiries, gathering basic information and taking initial actionwithin defined protocols to assist in resolving any queries

To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately eitherin person or on the telephone.

To receive general telephone calls, recording messages andresponding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To assist in admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within ward/department.

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange followup appointments for patients prior to discharge

Job description
Job responsibilities

Job Purpose:

To provide administrativeand clerical support to the clinicaland midwifery staff within maternityservices. To ensure the availability of accurate patientrecords and documentation as per Trust policies and procedures.To liaise with patients, relatives and other members of the public politely andefficiently, ensuring confidentialityand security of patient information as per Trust policy and in line withInformation Governance guidance

Key Duties:

To provide a reception service, handling initial enquiries, gathering basic information and taking initial actionwithin defined protocols to assist in resolving any queries

To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately eitherin person or on the telephone.

To receive general telephone calls, recording messages andresponding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To assist in admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within ward/department.

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange followup appointments for patients prior to discharge

Person Specification

Experience

Essential

• Experience of working in a customer facing role

Desirable

• Experience of working as a ward clerk, in a hospital/GP environment
• Aware of information governance

Qualifications

Essential

• GCSE Maths and English, Grade C or above, or equivalent
• IT skills
• Customer services skills
• Previous clerical/reception experience in a customer facing environment at least 2 years

Desirable

• Previous clerical/reception experience in hospital/GP environment
• Basic inputting/keyboard skills.
• Good verbal communication skills.
• Good telephone manner
• Able to ensure accurate written messages/write simple reports
• Basic numeracy
• Familiarity with computerised patient information systems including Oasis and Ez notes.
• Aware of Information Governance

Knowledge and Skills

Essential

• Inputting/keyboard skills.
• Good verbal communication skills.
• Good telephone manner
• Able to ensure accurate written messages/write simple reports

Desirable

• Familiarity with computerised patient information systems including PAS Ez notes, Badgernet, Bluespier
• Aware of Information Governance

Person Specification
Experience

Essential

• Experience of working in a customer facing role

Desirable

• Experience of working as a ward clerk, in a hospital/GP environment
• Aware of information governance

Qualifications

Essential

• GCSE Maths and English, Grade C or above, or equivalent
• IT skills
• Customer services skills
• Previous clerical/reception experience in a customer facing environment at least 2 years

Desirable

• Previous clerical/reception experience in hospital/GP environment
• Basic inputting/keyboard skills.
• Good verbal communication skills.
• Good telephone manner
• Able to ensure accurate written messages/write simple reports
• Basic numeracy
• Familiarity with computerised patient information systems including Oasis and Ez notes.
• Aware of Information Governance

Knowledge and Skills

Essential

• Inputting/keyboard skills.
• Good verbal communication skills.
• Good telephone manner
• Able to ensure accurate written messages/write simple reports

Desirable

• Familiarity with computerised patient information systems including PAS Ez notes, Badgernet, Bluespier
• Aware of Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website