Ward Clerk - Hockley ward

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We are looking for an enthusiastic, friendly and efficient person to join our team as a Ward Clerk on Hockley Ward at Southend Hospital. The working hours for the position will be 07:00 -15:00 Monday - Wednesday.

You will liaise with other departments and wards and offer effective support to the ward team to assist with the flow of patients within the hospital and in turn help reduce patient waiting times.

Teamwork is critical to maintaining the exceptional level of service that the administration function currently provides. The successful applicant will have a proactive attitude with the ability to remain calm, focused and organised. Good interpersonal skills and the ability to communicate at all levels both verbally and in written formats are essential.

Main duties of the job

To carry out proficient, professional reception service to all visitors, patients, and colleagues.

To carry out administrative and other mutually agreed duties to maintain the smooth running of the ward. These include:

Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.

Answering the telephone correctly by adhering to the Trust's telephone protocol. To understand and give messages received to the appropriate person i.e. Ward Manager or nurse in charge.

Maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well-being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Liaising with other wards and departments as required to maintain accurate and up-todate patient records and attending and participating in Ward/Directorate meetings.

To know all aspects of the ward environment and prepare notes for ward rounds ensuring patient confidentiality is maintained at all times.

Ensuring that notes trolley is organised and supplied with necessary forms as well as patient case notes.

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person specification

Communication

Essential criteria

• Excellent communication skills- written

Qualifications

Essential criteria

• Good standard of general education
• English GCSE/NVQ2 or equivalent level of relevant experience

Experience

Essential criteria

• Previous demonstrable experience dealing with the public in a service environment

Desirable criteria

• Some understanding of medical terminology
• Previous experience of data entry

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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