Waiting List Officer

Job description

• Provide comprehensive administrative support to the Dermatology team across Royal Stoke and County Hospital.
• Act as the Waiting List Officer for the Dermatology department, managing patient bookings and coordinating procedures.
• Perform secretarial duties including correspondence, typing, and document preparation for consultants and clinical staff.
• Manage minor operations and Staffordshire treatment suite bookings, including cancer patient pathways.
• Work across both hospital sites as required, and provide cover for Plastic Surgery administrative functions when necessary.
• Monitor and prioritise workload to ensure timely patient access, pathway compliance, and adherence to targets.
• Liaise closely with consultants, secretarial teams, and other clinical staff to ensure smooth service delivery.
• Answer telephone queries and provide information to patients, staff, and other departments.
• Support the "Improving Together" approach, contributing to service improvements and efficient administrative processes.

• Achieved Grade C+ in Maths/English

• 2 Years Admin Experience
• Experience Working as a Team

• Two years experience working in an office environment
• Knowledge of NHS procedures
• Waiting List Officer/Secretarial experience.

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
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