Voluntary Service Co-ordinator

Job description

Job summary

Do you have a passion for volunteering?

Do you want to empower volunteers to deliver high quality support to patients, carers, families and employees at East Sussex Healthcare NHS Trust?

We are looking for a talented Volunteer Co-ordinator who will be responsible for recruiting, training, supporting and developing our voluntary services, so that we can support our community.

The successful candidate will have

o Good people skills, ability to put people first and ensure accessibility to the project

o Excellent communication and listening skills, and the ability to manage challenging conversations

o Motivation, organisation and excellent time management skills

o Previous experience of working in a busy administrative role within a healthcare/charity organisation

What we can Offer You

We offer a wide range of benefits to our employees including:

o Development and Training opportunities

o Generous Annual Leave, Occupational Sickness and Maternity Benefit Schemes, subject to qualifying conditions

o Recognition of previous Agenda for Change NHS Continuous Service for incremental progression, annual leave, maternity and sickness benefits

o Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibilityo Local Benefit Scheme including discounts with local businesses

Previous Applicants need not apply

Main duties of the job

East Sussex Community Health NHS Trust (ESHT) provides acute hospital and community health services for people living in East Sussex and surrounding areas. We value our volunteers, who bring a wide range of experiences and skills to the Trust.

We have over 500 volunteers in a wide range of roles, supporting our commitment to putting people first in providing high quality healthcare in a safe and welcoming environment.

The role is for 25 hours per week (across 4-5 days) and you will be part of a pair of Volunteer Co-ordinators based in Eastbourne District General Hospital and Conquest Hospital, Hastings.

We are looking for a good team player, to support colleagues in day-to-day tasks and activities.

You will have good administrative and organisational skills and the ability to work on your own initiative and excellent communications skills, to effectively engage with colleagues, staff, volunteers and external services.

Further skills and abilities include -

o Ability to develop, deliver and administer recruitment, training and induction processes for ESHT volunteers

o Ability to promote and enhance opportunities for volunteering within ESHT, which will include, supporting staff to identify roles suitable for volunteers

o Ability to demonstrate respect and compassion and support volunteers through 1:1 meetings and facilitating volunteer events

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description
Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

• Educated to GCSE level - including Maths and English at grade C or equivalent level of knowledge and experience
• NVQ 3 in Business Administration or equivalent level of knowledge and experience
• Evidence of ongoing training, experience and knowledge in relevant specialist subject.

Desirable

• ECDL or alternative relevant IT qualification
• RSAIII typing / word processing or proven equivalent level of skill

Experience

Essential

• Evidence of previous experience in an administrative, service user /client /patient facing role or a clinical role within the NHS or other public / voluntary sector organisation relating to the provision of health or social care
• Previous experience of maintaining records and databases
• Experience of working on own initiative and solving problems
• Experience of inter-agency and partnership working

Desirable

• Previous experience of working within social and health and care services
• Previous experience of handling cash
• Previous experience of working with volunteers
• Good understanding of voluntary services

Skills

Essential

• Skills / Knowledge / Abilities Understanding and experience of good practice volunteering including recruitment and retention of volunteers
• Experience of using data bases to record client / service user / volunteer / patient information
• Ability to plan and organise a broad range of activities and programmes mobilising volunteer support

Desirable

• Knowledge and understanding of the NHS structures and functions
• Experience of measuring impact of voluntary services
• Understanding of promoting good practice in enhancing patient experience

Person Specification
Qualifications

Essential

• Educated to GCSE level - including Maths and English at grade C or equivalent level of knowledge and experience
• NVQ 3 in Business Administration or equivalent level of knowledge and experience
• Evidence of ongoing training, experience and knowledge in relevant specialist subject.

Desirable

• ECDL or alternative relevant IT qualification
• RSAIII typing / word processing or proven equivalent level of skill

Experience

Essential

• Evidence of previous experience in an administrative, service user /client /patient facing role or a clinical role within the NHS or other public / voluntary sector organisation relating to the provision of health or social care
• Previous experience of maintaining records and databases
• Experience of working on own initiative and solving problems
• Experience of inter-agency and partnership working

Desirable

• Previous experience of working within social and health and care services
• Previous experience of handling cash
• Previous experience of working with volunteers
• Good understanding of voluntary services

Skills

Essential

• Skills / Knowledge / Abilities Understanding and experience of good practice volunteering including recruitment and retention of volunteers
• Experience of using data bases to record client / service user / volunteer / patient information
• Ability to plan and organise a broad range of activities and programmes mobilising volunteer support

Desirable

• Knowledge and understanding of the NHS structures and functions
• Experience of measuring impact of voluntary services
• Understanding of promoting good practice in enhancing patient experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

East Sussex Healthcare NHS Trust
Address

Cross-site

Eastbourne

BN22 2UD

United Kingdom

Employer's website