Visitor Services Manager: Swanage Town Council

Job description

About the role

Visitor Services Manager

Grade 6 SCP 15-20 (£31,015 - £33,673)

Hours - 37 hours per week | Working pattern: Thursday to Monday

Are you passionate about Swanage and creating outstanding visitor experiences? Swanage Town Council is looking for an enthusiastic, proactive and people-focused Visitor Services Manager to lead our diverse visitor services team and help make Swanage an even better place to visit.

From our award-winning Swanage Information Centre and much-loved Beach Huts to Beach Gardens Sports Park, the Boat Park and Friday Market, you'll oversee a diverse range of services, lead and motivate a team of staff, and bring fresh ideas to enhance the experience we offer residents and visitors alike.

Working as the Council's lead operational officer at weekends and on bank holidays, you'll respond to issues across the Council's services and responsibilities, coordinate appropriate action with colleagues, contractors and partner organisations, and ensure matters are dealt with promptly and effectively.

If you're a confident team leader with excellent organisational skills, a practical approach to problem-solving and a passion for delivering great customer service, this could be the opportunity for you.

The role is based on a five-day working week, Thursday to Monday, and includes weekend and bank holiday working.

The role includes membership of the Local Government Pension Scheme (LGPS) and 26 days annual leave, increasing to 29 days after five years of continuous service.

For an informal discussion about the role, please contact Culvin Milmer, Visitor Services and Business Development Manager, on 01929 766030 or [email protected].

The Application form, Job Description and Person Specification are available to download from the Council's website https://www.swanage.gov.uk/Jobs. To request an application pack via email contact [email protected].

Completed application forms should be returned to [email protected].

Please note that CVs will not be accepted in place of an application form.

Applications close: 20th November 2026 - 12 noon

Proposed interview date: Late November 2026

Swanage Town Council is an equal opportunities employer

Swanage Town Council - Town Hall

High Street

Swanage

Dorset BH19 2NZ

Telephone 01929 423636

Email [email protected]