Administrator/Receptionist

Job description

Do you want to make a difference to Families in Your Community?

Barnardo's Isle of Wight Family Hubs are looking for a friendly, organised and professional Administrator/Receptionist to join our team. This is an exciting opportunity to play a key role in supporting children, young people and families by providing a welcoming front-of-house service and high-quality administrative support in our family hubs.

As the first point of contact for visitors, parents, carers and partner agencies, you will help create a positive and inclusive experience for everyone accessing our services.

About the Role

The Administrator/Receptionist will provide efficient reception and administrative support across Family Hub services. The successful candidate will ensure visitors receive a warm welcome, enquiries are handled professionally, and administrative processes support the effective delivery of services to local families.

Key Responsibilities

• Provide a professional and friendly reception service for visitors and service users.
• Act as the first point of contact for telephone, email and face-to-face enquiries.
• Manage appointments, bookings and room schedules.
• Maintain accurate records and databases in line with data protection requirements.
• Process referrals and service information efficiently and accurately.
• Undertake general administrative duties including filing, photocopying, scanning and document management.
• Work collaboratively with Family Hub team and partner organisations.
• Ensure confidentiality and safeguarding procedures are always followed.

About You

We are looking for someone who:

• Is friendly welcoming, approachable and solution focussed
• Has previous experience in an administrative and/or receptionist role.
• Demonstrates excellent customer service and communication skills.
• Is confident using Microsoft Office applications, including Word, Outlook and Excel.
• Can organise and prioritise a varied workload effectively.
• Has strong attention to detail and accuracy.
• Works well as part of a team and independently.
• Understands the importance of confidentiality and safeguarding.
• Has a positive, flexible and welcoming approach.

(Please note applicants must demonstrate their ability to travel across the Isle of Wight as there is a requirement to work each week from all 3 family hub sites as required)

working hours are Monday-Friday 8.45-4.30 per week.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.