Therapies Outpatient Administrator

Job description

Job summary

Therapies Outpatient Administrator

Department: Therapies and Dietetics

Band 3, £25,760 - £27,476 Per annum pro rata

Hours: Part time, 22.5 per week, all MKUH roles will be considered for flexible working .

We're excited to expand our Therapies Outpatient Administrator team with this new position.

As a Therapies Outpatient Administrator, you will work alongside other administrators, led by a Patient Pathway Co-Ordinator for Physiotherapy and Occupational Therapy, as well as the Therapies Admin Lead. The admin service covers 5 key areas; Musculoskeletal Physiotherapy, Pelvic Health Physiotherapy, Respiratory Physiotherapy, Children's Physiotherapy, and Hand Therapy. Our admin structure assigns a service per administrator, to have a specialist understanding of the clinic arrangements for each area. Each area is also supported through an admin buddy system, but there may be times where cross-cover is necessary and ad hoc requests by patients such as appointment cancellations or rescheduling are handled across the board.

'We care We communicate We collaborate We contribute'

Please note: We are unable to offer sponsorship for this role.

Interview date: 10 October 2026

Main duties of the job

The admin team works directly within the Therapies Outpatient Department, enabling access to support from senior administration teams, and direct access to clinicians to support collaborative working.

The key duties and responsibilities of the role are:

Answering phone calls from patients and other healthcare providers via our call centre system.

Specialist scheduling of clinics for one of our clinical service, supported through a buddy system.

Scheduling of other clinics within the service at times where support is required (i.e; short-term high volume of demand, covering annual leave)

Patient facing duties such as manning the reception on a rota basis.

Promptly and professionally responding to emails from patients, internal colleagues, and external partners.

Participating in team meetings and training sessions to increase knowledge and skills of our services.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job description

Job responsibilities

NHS Staff Survey: 73.4%of our staff feel they receive therespect they deserve from colleaguesa meaningful improvement from last year. At MKUH, mutual respect isnt just a valueits a daily reality.

The Therapies Admin service runs a robust and personalised training programme to support all colleagues in ensuring they maintain and develop their knowledge required to deliver our specialist services. Our telephone lines close on Wednesday mornings to provide protected time for specific training, team meetings, and one-to-one supervision sessions with line managers. In instances where an individual is unable to consistently be present on Wednesday mornings, the reception rota will be adjusted to enable a member of the team time away from phone lines to focus on their training.

The admin service runs Monday to Friday, 07:30 17:30. The admin service is supportive of flexible working requirements, but asks candidates note the expectation on availability to cover reception within these service times. The services runs from a fixed schedule, repeated weekly, only modified to adjust for any annual leave to enable a supportive and flexible cover programme.

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Job description
Job responsibilities

NHS Staff Survey: 73.4%of our staff feel they receive therespect they deserve from colleaguesa meaningful improvement from last year. At MKUH, mutual respect isnt just a valueits a daily reality.

The Therapies Admin service runs a robust and personalised training programme to support all colleagues in ensuring they maintain and develop their knowledge required to deliver our specialist services. Our telephone lines close on Wednesday mornings to provide protected time for specific training, team meetings, and one-to-one supervision sessions with line managers. In instances where an individual is unable to consistently be present on Wednesday mornings, the reception rota will be adjusted to enable a member of the team time away from phone lines to focus on their training.

The admin service runs Monday to Friday, 07:30 17:30. The admin service is supportive of flexible working requirements, but asks candidates note the expectation on availability to cover reception within these service times. The services runs from a fixed schedule, repeated weekly, only modified to adjust for any annual leave to enable a supportive and flexible cover programme.

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Upon commencing employment with the Trust,all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications & knowledge

Essential

• Good standard of spoken English
• Understanding of confidentiality in the workplace

Experience

Essential

• Customer care work experience or previous clerical experience
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Clerical experience in a healthcare environment

Skills

Essential

• Excellent word processing skills / computer skills
• Strong organisational skills with ability to prioritise
• Ability to make decisions using own initiative

Communication

Essential

• Good all round communication skills

Specific requirements

Essential

• Computer literacy

Person Specification
Qualifications & knowledge

Essential

• Good standard of spoken English
• Understanding of confidentiality in the workplace

Experience

Essential

• Customer care work experience or previous clerical experience
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Clerical experience in a healthcare environment

Skills

Essential

• Excellent word processing skills / computer skills
• Strong organisational skills with ability to prioritise
• Ability to make decisions using own initiative

Communication

Essential

• Good all round communication skills

Specific requirements

Essential

• Computer literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust
Address

Therapies Admin (Dept)

Milton Keynes

MK6 5LD

United Kingdom

Employer's website