Therapies Administrator

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

• To provide a complete administrative service and support to therapy services clinicians to include formatting patient letters.
• To manage booking new and follow up appointments and all processes associated with this for Therapy services patients with agreed timescales.
• The post holder will assess and prioritise competing appointment requests, identify urgent cases based on agreed criteria, and use judgement to resolve scheduling conflicts within established parameters.
• Ensuring urgent referrals are prioritised and all available appointment slots are fully utilised.
• To manage clinic cancellations and rescheduling within agreed timescales.
• To highlight to the Therapy Service Leads any issues with appointment lead times and clinic capacity.

Person specification

Education/Qualifications

Essential criteria

• GCSE 3 x grade C's and above including Mathematics and English or equivalent experience
• Basic knowledge of and ability to use standard software

Desirable criteria

• Evidence of previous reception / secretarial experience

Experience

Essential criteria

• Ability to work individually and as part of a team
• Self-motivated to produce good quality work
• Demonstrable evidence of personal and professional development

Desirable criteria

• Previous NHS or Healthcare Experience

Skills Abilities/knowledge

Essential criteria

• The ability to communicate effectively in both written and spoken English to a wide range of people
• Ability to remain calm when under pressure and cope with unanticipated demands
• Ability to handle sensitive information without compromising confidentiality or trust

Desirable criteria

• Knowledge of a computerised patient administration system

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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