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Job description

The Role

We have an excellent opportunity for someone with advanced Excel, IT and analytical skills and knowledge to become a Technical Claims Analyst. You do not need Insurance industry experience as training will be provided.

Reporting to the Technical Claims Director, you will have responsibility for executing and building upon the Operational Excellence principles, tools and techniques, providing analytical oversight through the production and interpretation of claims data.
  • As an expert in data management and manipulation, you will work with Loss Management and client servicing colleagues to produce 'interactive claim reports' ensuring effective outcomes for clients.
  • Production of ad-hoc reports across the business and for analytical input and structural design within projects.
  • You will work with colleagues internally in the UK and Mumbai, and at all levels, up to and including senior management
  • To work with the Head of Claims and the executive team, looking for continuous improvement in service, focusing on the 'added value', efficiency and cost reduction.

The Requirements
  • Good “A level' or BTEC within IT and / or Mathematics (or relevant experience)
  • Advanced MS Excel skills and knowledge
  • Relevant experience would be beneficial, though training will be given.
  • Strong analytical skills
  • Strong communication skills both oral and written
  • Strong organisational skills
  • Able to deal professionally with internal and external stakeholders, having the ability to represent Willis Towers Watson and the wider group with a high level of credibility
  • Excellent client focus skills with the ability to deliver high levels of client service
  • Experience of working with and adhering to processes and systems that support client service delivery
  • Understanding of key SLAs and KPIs and the planning and organisation necessary to achieve them.
  • Ability to 'think outside of the box' both when analysing data and also when working on new or expanded project / development work.

Equal Opportunity Employer

Learn more about Willis Towers Watson

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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