Team Leader Outreach

Job description

Are you an organised and proactive leader with a passion for supporting victims and witnesses?

We're looking for a motivated individual to lead and support a team of volunteers delivering high-quality services to vulnerable and intimidated witnesses. You'll oversee day-to-day service delivery, ensuring volunteers are recruited, trained and supported, while maintaining high standards of quality, safeguarding and performance.

This is a part-time, home-based role requiring regular travel across Bedfordshire and Hertfordshire.

Area of Business

Witness Service

Number of Vacancies

1

Location or Function

Thames Valley, Hertfordshire & Bedfordshire

Full time/Part time

Part time

Hours per week

18

Work schedule

A flexible working pattern to be agreed with the successful candidate

Basic Salary

• 14,796 per annum (FTE • 30,825 per annum)

Allowances

Home Working

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

25/11/2026

Ref No

7053

Documents

• Outreach Team Leader Role Description.pdf
  (PDF, 563.5kb)

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As an Outreach Team Leader, you will ensure the delivery of high-quality services to vulnerable and intimidated witnesses across the Witness Service. You will lead community-based service delivery, including volunteer recruitment, development and supervision, case allocation, and ensuring witnesses receive timely assessments, support and appropriate referrals. Working closely with the Area Manager, colleagues and partner agencies, you will build effective stakeholder relationships and promote partnership working to improve outcomes for witnesses. You will also monitor service performance, quality and compliance through case audits, performance reporting and KPI oversight, ensuring a safe, effective and person-centred service.

Working closely with colleagues, criminal justice partners and local agencies, you'll help ensure witnesses receive the support they need throughout their journey through the criminal justice system.

You will be a confident communicator with strong organisational and IT skills who can manage competing priorities, build effective relationships and support others to perform at their best.

You will need:

• Experience of leading, supporting and developing staff and/or volunteers within a service-focused environment.
• Experience of working in a challenging and changing environment with a strong focus on customer service and service excellence.
• Experience of providing support, guidance and managing challenging situations in a professional and effective manner.
• Excellent communication, negotiation and interpersonal skills, both written and verbal.
• Ability to work independently, prioritise workloads and manage competing demands effectively.
• Strong organisational skills with the ability to monitor, analyse and interpret information to support service delivery and performance.
• Sound IT skills, including proficiency in Microsoft Office applications and case management systems.
• Knowledge and understanding of confidentiality, information governance, safe working practices and data protection requirements.
• Understanding of equality, diversity, inclusion, safeguarding and risk assessment principles.
• Knowledge of trauma-informed practice and the needs of vulnerable individuals.
• Ability to maintain accurate records and ensure compliance with organisational policies, procedures and quality standards.
• Commitment to delivering person-centred services that promote the safety, dignity and wellbeing of witnesses.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.