Team Assistant - Job Share

Job description

About The Role

This is a permeant Part time role (21hours) to cover Mondays, Tuesday and Wednesday

We're looking for a motivated and capable individual to join our team as a Team Assistant. At Southern Housing, we are committed to delivering high-quality services, supporting our customers, driving innovation, and this role plays an important part in achieving that.

Reporting to the Head of Direct Services , you'll be responsible for a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the team/department. You'll work closely with the team to ensure effective operations and customer satisfaction.

Your day-to-day responsibilities will include:

• Assist others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department.
• Intercept and screen telephone calls, emails and written correspondence, dealing with, or redirecting enquiries to the appropriate areas, as necessary.
• Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes.
• Booking appointments, updating calendars and arranging travel/accommodation as required.
• Liaison with members of staff in other departments and external contacts / customers, in relation to the team/department's area of work.

This role is based at Isle of Wight office, with hybrid working arrangements.

About the team
You'll be part of the Reactive Repairs - Resolve team, working together to deliver a high level service to our residents. The team collaborates closely with the organisation to ensure customer satisfaction.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.