Talent Acquisition Operations Lead

Job description

The role

In this newly created role, the Talent Acquisition Operations Lead will take an innovative, focused approach to ensuring the Global Talent Acquisition function is performing with speed, quality and clarity while making sure we're delivering a high-quality and high-touch service to our diverse and growing business. This role will also be responsible for supporting the Group Head of Talent Acquisition in the creation, development and execution of the Talent Acquisition team's plan and key strategic initiatives and priorities.

You will bring a mix of strong analytical capabilities, sharp business acumen and a can-do mentality with a proven knowledge of 'HR Tech' and how it can improve our service offering. This candidate will use a consistent and scalable approach to drive our TA strategy, developing operational plans which will enable innovative solutions that will look to increase the effectiveness of the global team. Owning the full end-to-end talent acquisition life cycle your role will span a wide scope which will see you own the full processes which will include but is not limited to (including KPI's/SLA's), onboarding, managing the Workday ATS, PSL/vendor management, reporting and data insights.

Reporting the Group Head of Talent Acquisition and working with both our local and global Talent Acquisition Leads', this position will be key to driving our recruitment best practices and high-touch business partnering support as we look to embed and promote our enhanced recruitment model globally. The successful incumbent will bring with them prior experience in embedding consistent recruitment practices within a complex, fast-paced and rapidly growing environment, with the ability to demonstrate success in evolving processes and services. You will partner with the Group Head of Talent Acquisition and other Centers of Expertise (COE) globally, to deliver wider HR strategic initiatives and priorities. Therefore, a proven track record of building strong engagement with stakeholders and peers will be essential.

What will you be doing?

• Collaborates with the Group Head of Talent Acquisition and global TA teams to develop TA goals and plans, aligned to our people and business strategy, while supplying expertise and guidance on TA operation projects and systems

• Provide project management expertise to manage, track and report on the progress of the TA plan and roadmap, whilst partnering with TA colleagues internationally to drive successful implementation of the TA plan ensuring consistency and best practice.

• Develop and deliver detailed change management, communication, and post-implementation plans. Identify key metrics to understand the impact and effectiveness of key strategic initiatives and priorities.

• Responsible for developing the TA technology roadmap, and relevant solutions to improve processes and the successful use of accessible resources.

• Manage a small team to ensure that our TA operations are managed effectively i.e. invoicing, interview scheduling, video interviewing, offer management and onboarding activities including analysis of the data and insights.

• Partners with finance teams to plan and manage the TA team's global budget.

• Collaborates with all HR Centres of Excellence (COEs) to execute TA's goals and objectives.

• Partners with People Analytics and the TA Leadership Team to create and implement performance, utilisation and satisfaction metrics.

• Responsible for reviewing the team metrics regularly, finding opportunities for improvements, and developments whilst implementing the recruitment solution and strategy to drive these improvements.

• Manage agency PSL and broader vendor management approach to ensure consistency throughout

• Manages our ongoing third-party contingent worker service (MSP)

• Ensures global TA compliance with applicable legislation and requirements to mitigate any risks, e.g., GDPR, DE&I requirements etc

What do we need from you?

An experienced consultant and expert used to working as part of a lean HR CoE. Able to think strategically while executing operational aspects at pace. Solutions orientated and able to confidently engage with a range of colleagues at senior leadership levels, across HR and the wider business.

• Prior experience in Talent Acquisition Operations, HR Information Systems, Talent Acquisition or HR Operations. (Prior experience of the Workday ATS would be advantageous but is not essential).

• In-depth understanding of the Talent Acquisition function and broader HR concepts, practices and procedures

• Knowledge of recruitment technology (e.g. Workday HCM and Workday Recruiting) with experience evaluating, selecting, and implementing integrated solutions across a global enterprise

• Experience using quantitative and/or qualitative approaches to generate insights and translate those insights into operational actions that yield positive impact.

• Strong knowledge and understanding of vendor management, TA technology pricing and commercial models

• Proven ability to seamlessly transition between strategic planning and tactical execution

• Ability to simplify complex requirements and operationalise them with consistent execution.

• Track record of implementing new hiring processes and procedures

• Capability to positively influence with both direct and indirect accountability.

• Delivery orientation with excellent organisational, project management, analytical and communication skills

• Solid work ethic, proactivity and the ability to succeed in an environment of ambiguity due to ever changing organisational change.

What technologies would you be using?

A good understanding of the following:

• Workday ATS (ideal)

• MS Office