Switchboard Operator

Job description

Detailed job description and main responsibilities

To provide a prompt and professional Switchboard/call-centre service to all callers in line with office procedures, contributing to the overall efficient and effective running of the Switchboard function.

To transfer calls esfficently to correct departments and staff and supply general information on the Trust.

To manage all calls presented to Emergency Phones and call appropriate teams to respond via a bleep system.

For further details / informal visits contact:

Person specification

Experience

Essential criteria

• Worked In a Switchboard / Call centre environment
• Customer serviced based dealing with Public

Desirable criteria

• Experience of NHS communication systems

Communication Skills

Essential criteria

• Quick and accurate PC/keyboard and switchboard skills
• Able and willing to deal effectively with a diverse range of customer enquiries.

Knowledge

Essential criteria

• GCSE English and Maths at grade C or above, or equivalent
• Excellent verbal and written skills with the ability to communicate effectively by phone, in writing and in person.

Desirable criteria

• Knowledge of procedures to NVQ 3 or equivalent in customer services

Personal Characteristics

Essential criteria

• Effective team player
• Ability to cope with a high volume pressured environment.

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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