Support worker

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you organised, proactive, and enjoy being part of a team that makes a real difference every day? Hospital at Home is looking for a friendly and enthusiastic Administrative support worker to support our dynamic service across Mid and South Essex.

This is a varied and rewarding role where you will help keep the service running smoothly behind the scenes. From coordinating referrals and managing patient information to supporting the clinical team with day-to-day administration, you'll play a vital part in helping patients receive hospital-level care in the comfort of their own homes. No two days are the same, and your contribution will directly support excellent patient care and improved outcomes across the community

Main duties of the job

What you'll be doing:

• Being the friendly first point of contact for patients, carers, and healthcare professionals.
• Keeping our service organised by managing referrals, patient records, and clinical administration.
• Supporting the coordination of patient visits and ensuring information reaches the right people at the right time.
• Monitoring inboxes, answering calls, and helping to resolve queries efficiently.
• Ordering supplies and helping to keep our teams equipped to deliver outstanding care.
• Helping the Business admin to produce reports and maintaining data that help shape and improve our service.
• Based at Broomfield Hospital, you'll be part of a friendly and supportive multidisciplinary team who are helping patients to receive outstanding care closer to home. From time to time, you'll also provide support to our Basildon & Southend Hospital at Home teams in their office, making access to a car essential. Travel expenses incurred for work-related journeys will be reimbursed.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. - for some roles - i.e. roles for band 2 to 4, inclusive.

Person specification

Skills

Essential criteria

• Good IT skills
• Knowledge of Trust IT systems

Desirable criteria

• S1 knowledge
• Microsoft office good working knowledge

Prior knowledge

Essential criteria

• Previous Trust experience

Service knowledge

Essential criteria

• Can demonstrate understanding of what the role requires

Desirable criteria

• demonstrates in application an understanding of H@H service

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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