Support Manager

Job description

Job summary

Are you an organised, motivated and people-focused operational professional looking to take the next step in your NHS career? The Northern Care Alliance is seeking a Support Manager for Maternity, Gynaecology and Neonates.

This is an exciting opportunity to play a key role in the day-to-day running of a busy and high-performing service, ensuring our patients receive timely, safe and compassionate care. You will work closely with the Operations Lead Manager, Clinical Leads and wider multidisciplinary teams to support operational delivery, performance, workforce management and service improvement.

This role is central to ensuring our patients' voices are heard, their care is prioritised, and our services continue to improve.

Main duties of the job

• Oversee the daily operational requirements of selected Pain Service areas, ensuring clinics, theatre lists and patient pathways run smoothly.
• Support the achievement of key performance standards, including RTT and cancer pathways, through accurate validation, escalation and collaborative problem-solving.
• Build strong working relationships across clinical and administrative teams, using your communication and influencing skills to drive positive change.
• Support medical staffing processes including rota coordination, sickness monitoring, mandatory training compliance and job plan activity.
• Lead or contribute to complaint investigations, PALS enquiries and incident reviews, ensuring timely and compassionate responses.
• Analyse complex data to understand capacity, demand and performance, supporting decision-making and service planning.
• Contribute to service improvement projects, PDSA cycles and governance processes to enhance patient experience and operational excellence.
• Provide line management, coaching and development support to administrative staff within the service

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Job description
Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Degree level or equivalent experience

Desirable

• Business administration qualification, eg, NVQ 3, or equivalent experience

Experience

Essential

• Substantial experience of working within an acute trust provider.

Desirable

• Experience of working in operational management in the public sector

Skills

Essential

• Ability to lead and work as a team member with professional and managerial colleagues
• Good interpersonal and people skills
• Good analytical skills and ability to consider the wider picture including future scenario planning

Knowledge & Experience

Essential

• Detailed knowledge and experience of activity management (including RTT & cancer waiting lists)

Desirable

• Understanding of the NHS, its infrastructure and partner healthcare organisations.

Person Specification
Qualifications

Essential

• Degree level or equivalent experience

Desirable

• Business administration qualification, eg, NVQ 3, or equivalent experience

Experience

Essential

• Substantial experience of working within an acute trust provider.

Desirable

• Experience of working in operational management in the public sector

Skills

Essential

• Ability to lead and work as a team member with professional and managerial colleagues
• Good interpersonal and people skills
• Good analytical skills and ability to consider the wider picture including future scenario planning

Knowledge & Experience

Essential

• Detailed knowledge and experience of activity management (including RTT & cancer waiting lists)

Desirable

• Understanding of the NHS, its infrastructure and partner healthcare organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust
Address

Northern Care Alliance

Stott Lane

Salford

M8 8HD

United Kingdom

Employer's website