Support Facilitator

Job description

Job Description

• Green Light Trust
• Address: The Foundry, Bury Road, Lawshall, Bury St Edmunds IP29 4PJ and Castan Wood, The Castan Centre, Martlesham, Ipswich, Suffolk IP5 3QN
• Salary: £13.45 per hour
• Hours: 6 hours per day up to 30 hours per week, 9.30 am - 3.30 pm, Monday - Friday
• Contract: Permanent
• Reference: 0922

Working alongside Wellbeing in Nature Facilitators, Tutors and programme staff, as a Support Facilitator you will enable participants to engage fully in learning, personal development and wellbeing activities delivered in outdoor, nature-based settings.

You will help individuals overcome barriers, build confidence, develop independence and achieve their personal goals.

Your responsibilities

We are looking for someone with a warm, approachable demeanour that makes participants and partners feel at ease; as well as having the ability to handle challenging conversations with patience and professionalism, whilst maintaining clear boundaries.

You will be able to build meaningful relationships with participants, colleagues, families/carers and external partners.

It is important that you are comfortable working outdoors throughout the year in varying weather conditions; and are able to remain calm and professional when supporting individuals who may experience challenges or distress.

This role requires confidence using IT systems (like our CRM system, Beacon) to maintain accurate records, supporting Facilitators to monitor and report progress. Therefore experience managing multiple tasks through the working day, keeping track of essential participant details and helping to record key achievements is essential.

What you will need

• Excellent interpersonal and communication skills. An understanding of inclusive and person centrered approaches, and the ability to build positive relationships with participants and colleagues alike.
• Be passionate about helping people reach their potential through fostering resilience and independence.
• Be adaptable, flexible and able to remain calm and professional when supporting individuals who may experience challenge and distress.

About us

Our Values: At Green Light Trust, we are:

• Accepting: Kind to all kinds of people
• Curious: Exploring, sharing, and supporting
• Courageous: Doing what's right, even when it's hard.
• And everything we do is Rooted in Nature.

What we will offer you

• Technology: The right resources to get the job done when and where you need to.
• Holidays: 29 days annually, including bank holidays and the Christmas to New Year period Pro Rata.
• Support: Access to counselling services, wellness initiatives, and a supportive team culture.
• Development: Regular performance reviews and development opportunities.

To find out more

Please read the Job Description (pdf).

To find out more, please contact Hannah Seymour, by calling 07842 422172.

How to apply

To apply via Green Light Trust Website Application Process, please visit our website.

Closing date: 11.45 pm, 27 September 2026.

Interview date: October 2026.

About the Team

IMPORTANT PLEASE READ BEFORE APPLYING

To apply, please follow the application process detailed above.

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