Support Assistant and Duty Officer

Job description

We are recruiting a Support Assistant & Duty Officerat Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Permanent
Location: Various Locations in the Borough
Team: Caerphilly Cares

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £27,694 - £29,064 and offer access to training and development opportunities.

The successful candidate will support the Community Regeneration team in the effective running of the service, having responsibility for being the first point of contact for vulnerable residents at our main Hub venues across the borough by undertaking a diagnostic and triage service, using motivational interviewing and strength-based assessments.

This role will work with residents identifying appropriate solutions to the complex needs of vulnerable people, building on the legacy and relationships developed to date, whilst moving to a fresh approach to building resilient communities.

The post holder will also be responsible for working with internal departments, other public bodies, third sector organisations and community groups to refer individuals into the most appropriate service provision. As part of this role, you will provide building and ad-hoc administrative support at various community-based venues, including co-ordination of building use.

For the role, we ask that you have:

• A Level 3 qualification on the Qualifications and Credit Framework for Wales for example, A Levels, NVQ3 Administration.
• Knowledge and understanding of the range of issues that can affect families, children and young people.
• Experience of multi-agency partnership working.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Lauren Hughes on 01443 866972 or email [email protected]

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact [email protected] for further information.

Caerphilly County Borough Council does not receive applications submitted via the StudySmarter website. All applications must be submitted through our official Council website.