Student Support Administrator (on-site)

Job description

Student Support Administrator (on-site)

Suffolk New College on the Coast, Leiston/Halesworth

Starting salary is £25,803 per annum pro-rata, equating to £8,291.92 per annum

14 hours per week, 38 weeks per year

This is an exciting opportunity in a varied and challenging role, which will require you to provide a point of contact for students, staff and employers and to assist with a range of administrative functions central to the running of the Suffolk New College on the Coast. You will offer information, advice and guidance and support to students on a range of issues including; curriculum offer, application and enrolment, welfare issues, finance and funding, emotional support, housing and living arrangements and personal relationships.

You will need to be proactive, with excellent customer service, organisational and administrative skills, as well as a flexibility to adapt your daily role to meet the operational needs and to be responsive to issues that arise. You will need to be motivational in your approach with young people and be able to offer them a range of strategies and support to assist them with any concerns and help them achieve.

You should be IT competent, have a good standard of education, including Maths and English GCSE at C Grade or equivalent and hold a level 2 qualification in a related subject e.g. business administration, customer services, information advice and guidance.

This post is based at Suffolk New College on the Coast in Leiston/Halesworth, however Suffolk New College is a multi-campus, therefore you will be required to work at and travel between campuses . You will be part of a small team offering great vocational teaching in a specialist learning environment and ensuring our students receive an exceptional student experience. You will also link to the Student Support and Safeguarding Team at the Ipswich campus and there will be an expectation that you travel to Ipswich for team meetings, training and during college holiday periods.

At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it's a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

For further information, please visit www.suffolk.ac.uk

Closing date: 16 th November 2026 at 12 Midnight

Interview date: 30 th November 2026

We reserve the right to close an advertisement early if we receive sufficient applications for the role.

Kindly be advised that we are unable to provide skilled worker sponsorship. Applicants must have the right to work in the country without the need for sponsorship.

You may use AI tools to support your application but all information must truthfully reflect your own skills and experience. You may be asked to discuss the details during the recruitment process.

This College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantees to short list all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.

We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged. Applicants should apply to us directly and not be persuaded to go via an agency. The college will not recognise any agency fees for recruitment activities unless an active engagement linked to a specific role has been agreed.

The college will not pay fees associated with CVs or applicants who are sent to the college via agencies on a speculative basis or in response to college adverts. Agencies should refrain from sending CVs to anyone working for the college on a speculative basis. The college will make approaches to agencies via our HR team if we feel that we need assistance with a post.