Student Engagement and Attendance Administrator

Job description

Permanent, 37 hours per week

We have an exciting opportunity for a Student Engagement and Attendance Monitoring Administrator to join our Student Services directorate, here at the University of Huddersfield. It is an exciting time to join Student Services, as we continue to grow in the range of support, information, advice, and guidance we offer to our diverse community of students. This is a fast-paced, dynamic service, which requires individuals who put customers at the heart of everything they do.

Your role will involve working as part of an experienced administration team that identifies students struggling with low attendance and engagement on their course. You will work with the team to interpret data that highlight students that may benefit from further support during their studies and initiate contact with the student. You will respond to students' emails and signpost to our Student Engagement Coaches or wider university professionals, as necessary to support the student's successful re-engagement.

You will be an organised, experienced and motivated administration professional with capability to deal with a varied and complex workload. A great team player, you will be able to develop effective working relationships with colleagues at all levels and be flexible to adapt to changing circumstances. Your previous experience will have involved using both bespoke IT systems and Microsoft Office applications (e.g. Word, Excel, Teams) to deliver outstanding customer service to all.

We offer an excellent employment package including hybrid working, blending a mix of remote and on-campus working (dependent on work duties).

The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion , including our commitments and accreditations as a Disability Confident Leader, Stonewall Top 100 Employer, Athena Swan Silver Award holder and Race Equality Charter Bronze Award holder.

Informal enquiries are welcome to Sharon Morgan, Student Engagement and Attendance Monitoring Manager, [email protected]

If you are a current student at the University, you are welcome to apply for part-time roles of 16 hours or less per week, unless you are a part-time postgraduate student, in which case you can also apply for full time roles, subject to any visa requirements.

For more information, please download the recruitment pack.