Stakeholder Engagement Manager (Ref: 22154)

Job description

About the job

Job summary

This position is based Nationally

Job description

Stakeholder Engagement Manager

Location: National*

Closing Date: 30th September

Interviews: w/c 19th October

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**:

London: £49,325 - £53,081

National: £42,914 - £46,182

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 3

Vacancy number: 22154

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.
The Role

We're recruiting for three Stakeholder Engagement Managers here at Justice Digital, Data and Science, within the Digital Compliance team.

Digital Compliance brings together specialist teams that help Justice Digital, Data and Science deliver secure, accessible, resilient and well-governed digital services. Each team has its own expertise, users, stakeholders and ways of working, and effective stakeholder relationships are essential to making those services work well.

As a Stakeholder Engagement Manager, you will be embedded across at least two Digital Compliance teams as their dedicated stakeholder engagement partner. You will work closely with technical specialists to understand their services, the people who use or are affected by them, and the barriers that can prevent effective engagement or adoption.

You will turn stakeholder insight into practical engagement plans, build trusted relationships, facilitate meaningful two-way engagement and help specialist teams explain complex services clearly. Communications, events, communities and content are important tools within the role, but the core purpose is to build relationships, increase understanding and enable the effective use of Digital Compliance services.

You will work within a hub-and-spoke model led by the G7 Stakeholder Engagement Lead. The Lead sets the strategy, operating model, standards and cross-cutting priorities for the function; Stakeholder Engagement Managers translate that direction into locally relevant activity for their embedded teams and feed insight back into the wider function.

Inclusive and accessible working is a core expectation. Our teams are accustomed to accessible ways of working, and you will be expected to maintain that standard in meetings, workshops, events, content and everyday collaboration, considering different communication, access and processing needs from the outset.

You'll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.
Key Responsibilities
Build trusted relationships

• Become an embedded stakeholder engagement partner within assigned Digital Compliance teams, developing a strong understanding of their services, priorities and ways of working.
• Build trusted relationships with subject matter experts, delivery teams, service owners, senior stakeholders and other key audiences.
• Work proactively with teams to identify stakeholder engagement needs early and provide practical advice throughout the delivery lifecycle.
• Represent the needs and priorities of assigned teams within the wider Stakeholder Engagement function.

Understand stakeholders and shape engagement

• Identify key stakeholder groups and understand their needs, priorities, behaviours, barriers and preferred ways of engaging.
• Gather insight through stakeholder conversations, feedback, engagement data and learning from previous activity.
• Use this insight to shape engagement plans, messages, channels and approaches that are relevant and proportionate.
• Help teams understand how different stakeholder groups may experience or respond to their services, standards or guidance.

Plan and deliver engagement

• Develop and deliver engagement plans that support projects, services, standards, policy, assurance activity and organisational change.
• Design and facilitate workshops, stakeholder sessions, communities, webinars, events and other opportunities for meaningful two-way engagement.
• Support teams to improve awareness, understanding, confidence and adoption of their services, standards and guidance.
• Translate complex or technical information into clear, accurate and meaningful content for different audiences.

Build communities and capability

• Build and support communities and networks that encourage collaboration, knowledge sharing and shared problem-solving.
• Help leaders and specialist teams build confidence and capability in engaging effectively with their stakeholders.
• Share learning, insight and successful approaches with other Stakeholder Engagement Managers and the G7 Lead.
• Contribute to consistent approaches, tools and good practice across the wider Stakeholder Engagement function.

Work inclusively and accessibly

• Create clear, accessible and inclusive engagement materials that meet accessibility standards.
• Plan meetings, workshops, events and engagement activity so people can participate in different ways.
• Maintain the established accessible ways of working within Digital Compliance, constructively challenging inaccessible practice and seeking specialist accessibility advice where needed.

Measure and improve impact

• Agree proportionate measures of success based on the purpose and intended outcome of engagement.
• Use feedback, stakeholder insight, participation and follow-up activity to understand what is working.
• Identify where approaches need to change and use evidence to improve future engagement.
• Share insight with the G7 Stakeholder Engagement Lead so learning can inform wider priorities and continuous improvement.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential

You will have:

• Experience planning and delivering stakeholder engagement activity that supports wider team or organisational priorities.
• Strong stakeholder management and influencing skills, with experience building trusted relationships across technical, non-technical and senior audiences and navigating different needs and priorities.
• Excellent communication skills, with the ability to quickly understand complex or technical information and translate it into clear, relevant and accessible engagement for different audiences.
• Experience planning and facilitating meaningful two-way engagement, such as workshops, events, communities, networks or stakeholder sessions, and using insight, evidence and feedback to improve approaches.
• The ability to manage competing priorities across different teams, work independently and adapt quickly to new subject areas, team cultures and stakeholder needs.
• A practical understanding of inclusive and accessible working, including how to consider different access, communication and information-processing needs and remove barriers to participation.

Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £49,325 to £53,081 (London) or from £42,914 to £46,182 (National).

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade's pay band or receive a 10% uplift, whichever provides the greater increase.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £42,914, Ministry of Justice contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

In Justice Digital, Data and Science, we recruit using the Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.

Please note that any content beyond the first 750 words will not be considered as part of the assessment.

- Strong stakeholder management and influencing skills, with experience building trusted relationships across technical, non-technical and senior audiences and navigating different needs and priorities.

- Excellent communication skills, with the ability to quickly understand complex or technical information and translate it into clear, relevant and accessible engagement for different audiences.

- The ability to manage competing priorities across different teams, work independently and adapt quickly to new subject areas, team cultures and stakeholder needs.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on "Excellent communication skills, with the ability to quickly understand complex or technical information and translate it into clear, relevant and accessible engagement for different audiences" will be conducted before the sift.

Please access the Application Guidance for information on how to apply.

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical skills and the following Behaviours:

• Seeing the big picture
• Communicating and influencing
• Working Together

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, Communicating and influencing

will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5359

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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