Social Work Resource Team Officer

Job description

Job description

Job Title: Social Work Team Resource Officer (SWTRO) within Transformation and Business Support Services

Job type: Permanent

Hours: Full Time 37 hours per week

Job Location: Office location (Taw View Barnstaple or Phoenix House, Tiverton) - Please confirm preferred office location. This role requires office attendance, minimum of 2 days per week on site working.

An opportunity has arisen for a Social Work Team Resource Officer to join our Business Support Team based in Barnstaple or Tiverton providing support to FRONTLINE CHILDREN'S SOCIAL CARE

Why work for Devon County Council?

• Excellent health & wellbeing culture within the organisation
• Excellent employee discount scheme - ‘ViVup & Devon Discounts' - Accommodation, Food & Drink, Leisure & Transport and more!
• Cycle to Work Scheme
• Excellent ongoing internal learning, development & training opportunities
• Peninsula Pension scheme membership
• 26 days annual leave (plus bank holidays) - rising to 31 days after 5 years' service. (pro rata for PT staff)
• Employee Assistance Programme (Wellbeing Hub)

Please refer to the Job Description and Person Specification for details of the skills & qualities we need from you, to include:

• Able to use a laptop (TEAMS/Outlook/Calendars/Microsoft Edge/Excel/Word). Basic Training will be provided.
• Positive & enthusiastic attitude towards learning and supporting colleagues.
• Experience of note taking (typed) at meetings.
• Good communication skills & the ability to build good working relationships with team members and wider colleagues.
• Ability to plan workload for the day and be adaptable when Service needs might change.
• Ability to think on your feet and work with colleagues to resolve problems.
• Remain calm and resilient under pressure.
• Being a team player

Key tasks/responsibilities of the role (SWTRO):

• Using a laptop and various internal systems and Microsoft packages to conduct your role.
• Working in an ‘agile' way - some mandatory office-based work alongside flexibility to work remotely some of the time.
• Drafting & responding to emails.
• Meetings administration (in person and virtual).
• Uploading/downloading evidence to/from internal systems.
• Inputting data into spreadsheet/word documents.
• Supporting Social Workers with social care documents & administration.
• Supporting with completion of applications to support vulnerable children.
• Supporting with arranging transport for children & families.
• Other administrative activity to support the needs of the business as discussed with your manager - further detail within the job description.

Interviews will be held either in person or virtually

Virtually via TEAMS (you will need access to a laptop/computer with webcam & microphone).

In person - either in Barnstaple or Tiverton, details will be provided

Interview Date: 30/09/2026

If you would like to find out more about the role, please contact the following person for an informal discussion before applying:

Name: Hannah Sinclair

Telephone number: 01392 388672

How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to see the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages .
• For details on the use of AI in applications and Devon County Council's use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice .
• For more information about Working for Devon please visit our Working for Devon page .
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.