Single Point of Access Administrator

Job description

Job summary

TheSingle Point of Access Administrator plays a vital role in the smooth andeffective operation of One You Kent by acting as a central administrative andcontact function for the service.

You willsupport the SPOA team by managing referrals, handling enquiries, maintainingaccurate records, booking appointments, and ensuring clients and professionalsreceive a timely, professional, and personcentred response. The role is key toensuring performance targets, data quality standards, and contractualtimescales are consistently met.

Main duties of the job

Certainly. Here's a professional paragraph version suitable for a job description:

The post holder will act as the first point of contact for One You Kent, managing enquiries and referrals received via telephone, email, and digital referral systems. They will receive, process, triage, and allocate referrals in accordance with service pathways and agreed timescales, ensuring clear and professional communication with both service users and referring professionals. The role involves maintaining accurate client records on service databases, managing confidential information in line with GDPR and information governance requirements, and preparing correspondence for clients and professionals. They will be responsible for recording activity and outcomes to support service monitoring, reporting, and performance management, as well as booking, amending, and cancelling appointments and responding to client queries regarding appointments, pathways, and service access in a professional and empathetic manner.

Working closely with the SPOA Lead and wider service teams, the post holder will support service flow and capacity, assist with workload monitoring and performance checks, and contribute to the preparation of reports, spreadsheets, and other documentation. Additional responsibilities include taking meeting minutes, providing administrative support for meetings, and offering flexible cover for colleagues during periods of annual leave or sickness.

About us

ABLHealth Ltd is a dynamic, fast-growing community health organisation with anambitious vision to create healthier lives and stronger communities. As anexperienced, CQC-registered provider of community health and wellbeingservices, we are proud to deliver evidence-based, innovative and person-centredcare that makes a real and lasting difference.

Wework in partnership with individuals, communities and system partners to designand deliver services that are locally rooted, strengths-based and responsive toneed. Everything we do is driven by a commitment to reducing healthinequalities, improving outcomes and ensuring people have access to the rightsupport at the right time.

ABLis a values-led organisation where people matter. We invest in our teams,encourage innovation and collaboration, and create an environment where ideasare welcomed, and professional development is supported. If you are passionateabout improving population health, enjoy working at pace, and want to be partof a supportive, multidisciplinary team that shares a genuine commitment tomaking a difference, we would love to hear from you.

Job description

Job responsibilities

If you'd like the role summary and responsibilities condensed into a professional job advert style paragraph, you could use:

The Single Point of Access (SPOA) Administrator plays a key role in ensuring the smooth and efficient delivery of the One You Kent service, acting as a central point of contact for service users, healthcare professionals, and partner organisations. The post holder will manage referrals received through telephone, email, and digital systems, ensuring they are processed, triaged, and allocated accurately and within agreed timescales. They will provide a professional, person-centred service by responding to enquiries, supporting clients with appointments and service access, and maintaining effective communication with all stakeholders.

The role requires excellent administrative and organisational skills, including the accurate maintenance of client records, management of confidential information in accordance with GDPR and information governance standards, and the preparation of correspondence, reports, and service documentation. The successful candidate will support appointment scheduling, monitor activity and performance data, and contribute to reporting requirements to ensure contractual targets and quality standards are achieved.

Working closely with the SPOA Lead and wider multidisciplinary teams, the post holder will support service capacity, assist with workload monitoring, and provide administrative support for meetings and service activities. They will contribute to continuous service improvement by identifying efficiencies, supporting audits and data quality checks, and ensuring compliance with organisational policies, procedures, and contractual requirements. This is an excellent opportunity for an organised and proactive administrator who is passionate about delivering high-quality customer service and supporting positive health outcomes within the community.

This reads more like a polished NHS/healthcare job description and is suitable for adverts, recruitment packs, and job profiles.

Job description
Job responsibilities

If you'd like the role summary and responsibilities condensed into a professional job advert style paragraph, you could use:

The Single Point of Access (SPOA) Administrator plays a key role in ensuring the smooth and efficient delivery of the One You Kent service, acting as a central point of contact for service users, healthcare professionals, and partner organisations. The post holder will manage referrals received through telephone, email, and digital systems, ensuring they are processed, triaged, and allocated accurately and within agreed timescales. They will provide a professional, person-centred service by responding to enquiries, supporting clients with appointments and service access, and maintaining effective communication with all stakeholders.

The role requires excellent administrative and organisational skills, including the accurate maintenance of client records, management of confidential information in accordance with GDPR and information governance standards, and the preparation of correspondence, reports, and service documentation. The successful candidate will support appointment scheduling, monitor activity and performance data, and contribute to reporting requirements to ensure contractual targets and quality standards are achieved.

Working closely with the SPOA Lead and wider multidisciplinary teams, the post holder will support service capacity, assist with workload monitoring, and provide administrative support for meetings and service activities. They will contribute to continuous service improvement by identifying efficiencies, supporting audits and data quality checks, and ensuring compliance with organisational policies, procedures, and contractual requirements. This is an excellent opportunity for an organised and proactive administrator who is passionate about delivering high-quality customer service and supporting positive health outcomes within the community.

This reads more like a polished NHS/healthcare job description and is suitable for adverts, recruitment packs, and job profiles.

Person Specification

Experience

Essential

• Demonstrable experience in an administrative role
• Experience of working effectively as part of a team

Desirable

• Experience in health, public health, community or social care setting
• Experience within a SPOA, referral management or contact centre environment

Qualifications

Essential

• GCSE (or equivalent) in English and Maths

Desirable

• NVQ Level 3 (or equivalent) in a relevant subject

Job Specific Requirements

Essential

• Willingness to work flexibly to meet service needs and evening and weekends as required

Person Specification
Experience

Essential

• Demonstrable experience in an administrative role
• Experience of working effectively as part of a team

Desirable

• Experience in health, public health, community or social care setting
• Experience within a SPOA, referral management or contact centre environment

Qualifications

Essential

• GCSE (or equivalent) in English and Maths

Desirable

• NVQ Level 3 (or equivalent) in a relevant subject

Job Specific Requirements

Essential

• Willingness to work flexibly to meet service needs and evening and weekends as required

Employer details

Employer name

ABL Health Ltd
Address

Kent House

81 Station Road

Kent

TN23 1PP

United Kingdom

Employer's website