Services Support Officer- 10-Month Fixed Term Contract

Job description

The vacancy

Hours: 35 hours per week

Shift Pattern: Monday to Friday 9am to 5pm

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

The role

We are currently looking to recruit a Services Support Officer.

Within the role the successful candidate will play an important part in providing high quality, customer-focused housing and tenancy management services to Housing 21's tenants, supporting residents to live independently.

You will support the Neighbourhood Services team in managing complex issues related to tenancy sustainability and safeguarding. You will work closely with key stakeholders to ensure that void properties are re-let in accordance with performance targets, where required undertaking local marketing initiatives to develop waiting lists, raising the local profile of Housing 21.

The successful job holder will make sure that they fully understand and fulfil their responsibilities in respect of both Health & Safety and Diversity & Inclusion and GDPR at all times.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job profile attached.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:

• Sound knowledge of housing legislation, safeguarding and housing management.
• Experience of housing management within a housing association or local government
• Self-sufficient use of IT
• Sound welfare benefit knowledge

The benefits

At Housing 21 we're proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan*
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications 01 November 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working
including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health
cash plan

Occupational maternity pay / paternity pay

Pension
contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities

Check out a full list of our employee benefits here. Benefit entitlements are confirmed with your offer of employment.