Service Support Officer

Job description

Job description

Permanent/Secondment
Part time 29.6 hours per week (4 days per week to include Friday)Job Location: County Hall Exeter + discussion regarding agile working to meet the needs of the business.

Opportunities to work flexibly: Yes, to meet the needs of the business.

Secondment: If you are wishing to apply for this role on a secondment, you should have confirmation and agreement from your line manager that they are happy for you to apply.

Are you looking for a role where you make a difference? Are you looking to be part of a flexible and supportive team? Do you have a positive and enthusiastic attitude towards learning, and are proactive and willing to help and support others? Are you looking to work in an organisation where you are valued and provided with opportunities to learn and grow? If the answer is yes, then we have an exciting opportunity for you!

Why come and work for Devon County Council?:

• Excellent health & wellbeing culture within the organisation.
• Excellent employee discount scheme - ‘ViVup & Devon Discounts' - Accommodation, Food & Drink, Leisure & Transport and more!
• Cycle to Work Scheme.
• Excellent ongoing internal learning, development & training opportunities.
• Peninsula Pension scheme membership.
• 26 days annual leave (plus bank holidays) - rising to 31 days after 5 years' service. (pro rata for PT staff).
• Employee Assistance Programme.
• Opportunities for promotion and progression within the organisation.

What skills & qualities we need from you?:

• Confidence in using a laptop (TEAMS/Outlook/CoPilot/Calendars/Microsoft Edge/Excel/Word). Some training will be provided.
• Positive & enthusiastic attitude towards learning and supporting your colleagues.
• Sense of humour.
• Some experience of note taking/minute taking (typed) at meetings or willingness to learn the task.
• Good communication skills & the ability to build good working relationships.
• Ability to plan workload for the day and be adaptable when service needs might change.
• Ability to think on your feet and work with colleagues to resolve problems - you need to be solution focussed and roll up your sleeves to help!
• Remain calm and resilient under pressure.

What key tasks/responsibilities will the role involve:

• You will be using a laptop and various internal systems and Microsoft packages to conduct your role.
• You will be working in an ‘agile' way - office working as part of your week will be required and opportunities to discuss some home working with your line manager can be explored.
• Drafting & responding to emails.
• Operating from multiple busy shared mailboxes and juggling lots of competing demands.
• Supporting before/during/after some meetings in terms of administration.
• Potential for note taking at a variety of virtual TEAMS meetings (typed).
• Uploading/downloading evidence to/from internal systems.
• Inputting data into spreadsheet/word documents - you will need to be confident with excel and its functions to conduct your role.
• Supporting other administrative staff with office operations.
• Providing support to colleagues within other services as and when required to meet business needs.
• Processing incoming/Outgoing mail.
• Other administrative activity to support the needs of the business as discussed with your manager - - further detail within the job description.

Are you interested by what you have seen above? Then do not delay! This is your opportunity to join a fun, vibrant and dynamic team. Click the apply button NOW! Part of the application will include you having to type a supporting statement. It is Important that you read the job description and person specification when typing your supporting statement and provide examples to show how you can demonstrate your skills and qualities.

The supporting statement will form a VITAL part of the selection process.

If you would like to find out more about the role above please feel free to contact the following person for an informal discussion before applying: Emma Stratton. 01392 388486.

How to apply

Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click here to see the Job Description

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages .
• For details on the use of AI in applications and Devon County Council's use of AI in Recruitment please see Use of AI in Our Recruitment Processes - Working for Devon | Devon County Council
• Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice .
• For more information about Working for Devon please visit our Working for Devon page .
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
• This role requires a DBS disclosure.