Service Manager - Maternity and Neonatal Services

Job description

Job summary

The Specialist Care Division is seeking a motivated and ambitious individual to join our dynamic team, playing a key role in supporting the delivery of outstanding patient care across our Maternity and Neonatal Services at both Chelsea and Westminster Hospital and West Middlesex University Hospital. This is an exciting opportunity to contribute to innovative and patient-centred services while working alongside dedicated multidisciplinary teams in a rewarding and fast-paced healthcare environment.

Main duties of the job

The Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas.

The Service Manager will assist the Deputy General Manager/General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.

The post holder will work closely with nursing, midwifery, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets with main objectives for the role linked to ensure we :- deliver high-quality patient centred care- are the employer of choice- deliver better care at lower cost

The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical indicators.

The Service Manager will support the Service Directors with the management of effective deployment of medical staff.

The Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job description

Job responsibilities

Operational Management

Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.

Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets.

On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.

Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Divisional Midwives, with medical staff and with the Patient Advisors.

Undertake appropriate projects identified by the Deputy General Manager and General Manager.

Promote excellent customer service and patent experience throughout all areas of responsibility taking remedial action to correct poor and unresponsive service.

Lead on Health and Safety an risk reviews for designated areas of responsibility

Ensure that clinical template, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.

Support completions of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Staff Management

Line manage administrative staff and ensure all staff receive an annual appraisal and personal development plan.

Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate, in accordance with the Trusts Recruitment and Selection procedure.

Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimised. New deal compliance must be maintained at all times.

Lead grievance and disciplinary investigations.

Chair or otherwise contribute to disciplinary and other hearings as requires, including those involving staff outside the portfolio. NB. Service Managers have disciplinary powers up to and including final written warnings.

Ensure close working relationship are maintained with the clinical professionals on all matters relating to patient care within the Directorate.

Financial Management

Manage expenditure in those areas for which the Deputy General Manager delegated budgetary responsibility initiating corrective action as appropriate.

Play an active role in identifying area within directorate where expenditure can be reduced and/or income generated.

Work with multi-disciplinary teams on ensuring appropriate breadth and depth of coding and income maximisation.

Lead specific projects to improve financial management and service line management as agreed with the Deputy General Manager.

Work with finance, information, clinical services and other service manager colleagues to ensure service line information and cost allocations are accurate and that the resulting intelligence is considered and acted upon.

Participate in the business planning process, producing capital and revenue business cases and proposals for service development.

Produce on behalf of the directorates performance reports for the Divisional, Directorate and sub-directorate Boards.

Ensure adherence to Trust SFIs.

Supervise capital projects on behalf of the General Manger & Deputy General Manager ensuring delivery to budget programme.

Maintain the confidentiality of the information that they will be party to in undertaking this role.

Communication

Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.

Ensure all communication is presented appropriately to different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.

Please see attached job description and person specification to this advert for further details.

Job description
Job responsibilities

Operational Management

Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.

Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets.

On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.

Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Divisional Midwives, with medical staff and with the Patient Advisors.

Undertake appropriate projects identified by the Deputy General Manager and General Manager.

Promote excellent customer service and patent experience throughout all areas of responsibility taking remedial action to correct poor and unresponsive service.

Lead on Health and Safety an risk reviews for designated areas of responsibility

Ensure that clinical template, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.

Support completions of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Staff Management

Line manage administrative staff and ensure all staff receive an annual appraisal and personal development plan.

Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate, in accordance with the Trusts Recruitment and Selection procedure.

Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimised. New deal compliance must be maintained at all times.

Lead grievance and disciplinary investigations.

Chair or otherwise contribute to disciplinary and other hearings as requires, including those involving staff outside the portfolio. NB. Service Managers have disciplinary powers up to and including final written warnings.

Ensure close working relationship are maintained with the clinical professionals on all matters relating to patient care within the Directorate.

Financial Management

Manage expenditure in those areas for which the Deputy General Manager delegated budgetary responsibility initiating corrective action as appropriate.

Play an active role in identifying area within directorate where expenditure can be reduced and/or income generated.

Work with multi-disciplinary teams on ensuring appropriate breadth and depth of coding and income maximisation.

Lead specific projects to improve financial management and service line management as agreed with the Deputy General Manager.

Work with finance, information, clinical services and other service manager colleagues to ensure service line information and cost allocations are accurate and that the resulting intelligence is considered and acted upon.

Participate in the business planning process, producing capital and revenue business cases and proposals for service development.

Produce on behalf of the directorates performance reports for the Divisional, Directorate and sub-directorate Boards.

Ensure adherence to Trust SFIs.

Supervise capital projects on behalf of the General Manger & Deputy General Manager ensuring delivery to budget programme.

Maintain the confidentiality of the information that they will be party to in undertaking this role.

Communication

Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.

Ensure all communication is presented appropriately to different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.

Please see attached job description and person specification to this advert for further details.

Person Specification

Education and Qualifications

Essential

• Degree level Qualification or equivalent
• Experience to Master's level or equivalent
• Evidence of on-going development

Desirable

• Post-graduate management qualification

Experience

Essential

• Management experience
• Budget/ Financial responsibility
• Significant staff management experience
• Significant operational management experience in a dynamic customer focused environment
• Business case/Proposal writing

Desirable

• Significant operational management experience in a dynamic customer focused environment
• Project management experience
• Experience of managing elective admissions and waiting list management
• Experience of business planning
• Change management experience in a multi-disciplinary environment

Skills and Knowledge

Essential

• Engagement skills with clinical teams to assure successful delivery of services
• Knowledge of Health Service management
• Ability to plan, manage and achieve business and personal objectives
• Ability to manage change effectively and diplomatically
• Knowledge of current issues affecting the delivery of clinical services within an acute teaching hospital
• Excellent computer skills including word, excel, PowerPoint with the ability to produce reports

Desirable

• Experience of process mapping and redesign of clinical pathways
• Experience of workforce redesign
• Experience of business planning
• Knowledge of computer systems and information networks
• Knowledge of clinical governance

Personal qualities

Essential

• Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
• Commitment to develop a culture that promotes equality and diversity

Person Specification
Education and Qualifications

Essential

• Degree level Qualification or equivalent
• Experience to Master's level or equivalent
• Evidence of on-going development

Desirable

• Post-graduate management qualification

Experience

Essential

• Management experience
• Budget/ Financial responsibility
• Significant staff management experience
• Significant operational management experience in a dynamic customer focused environment
• Business case/Proposal writing

Desirable

• Significant operational management experience in a dynamic customer focused environment
• Project management experience
• Experience of managing elective admissions and waiting list management
• Experience of business planning
• Change management experience in a multi-disciplinary environment

Skills and Knowledge

Essential

• Engagement skills with clinical teams to assure successful delivery of services
• Knowledge of Health Service management
• Ability to plan, manage and achieve business and personal objectives
• Ability to manage change effectively and diplomatically
• Knowledge of current issues affecting the delivery of clinical services within an acute teaching hospital
• Excellent computer skills including word, excel, PowerPoint with the ability to produce reports

Desirable

• Experience of process mapping and redesign of clinical pathways
• Experience of workforce redesign
• Experience of business planning
• Knowledge of computer systems and information networks
• Knowledge of clinical governance

Personal qualities

Essential

• Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
• Commitment to develop a culture that promotes equality and diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust
Address

Chelsea and Westminster NHS Foundation Trust (cross-site)

369 Fulham road

London

SW10 9NH

United Kingdom

Employer's website