Service Manager - Band 8a

Job description

Job summary

We are looking for a Service Manager to provide operational leadership to the Patient Services Hub departments, ensuring the day to day running of all departments and achievement of performance, quality, and financial objectives and would ideally have CBU experience and extensive knowledge of patient pathways

Main duties of the job

The Service Manager will be managerially accountable to the Deputy General Manager.

The Service Manager will provide operational leadership to the Patient Service Hub patient-facing departments, ensuring the day-to-day running of all departments and achievement of performance, quality, and financial objectives.

The Service Manager will lead on operational recovery, performance management, and continuous improvement, supporting the Deputy General Manager in delivering the Patient Service Hub's strategic and operational objectives.

The Service Manager will analyse performance data and activity, implement improvement actions, and escalate risks and issues to the Deputy General Manager as appropriate.

In undertaking the duties for this post, the post holder must comply with the Department of Health's code of conduct for NHS Managers (October 2002).

The post holder will ensure compliant application of the Elective Access Policy (EAP), standard operating procedures (SOPs), and information governance (IG) in all operational processes.

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job description

Job responsibilities

Please read through the attached job description which outlines the job description and main responsibilities.

Job description
Job responsibilities

Please read through the attached job description which outlines the job description and main responsibilities.

Person Specification

Qualifications

Essential

• Degree or equivalent experience
• Professional training/qualification
• Evidence of continuing professional development

Desirable

• Postgraduate management/leadership qualification

Previous Experience

Essential

• Experience of working at a senior/corporate level.
• Demonstrable experience in leading, motivating and managing teams.
• Knowledge of key national NHS policy and strategies.
• Experience of strategic thinking at a senior level.
• Significant experience of communicating and working with very senior managers and leaders.
• Ability to influence at all levels and a strategic thinker.
• Experience of budget management and staff management.
• Experience of managing competing workloads concurrently.

Desirable

• Experience of working at a senior/corporate level within the NHS.

Evidence of Knowledge, Skills and Aptitudes

Essential

• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
• .Understanding of working with confidential information.
• .Understanding of Corporate Governance.
• .Ability to lead a team ensuring it is customer focused and delivers a high quality service.
• .Demonstrate ability to make sound judgements and decision making.
• .Ability to interpret national polices and guidance.
• .Ability to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen with a customer focus approach to problem solving.
• .Self-motivated and committed with the ability to work on own initiative.
• .Ability to prioritise and organise own workload.
• .Ability to work on own initiative.
• .Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels.
• .Attention to detail and accuracy

Specific Requirements

Essential

• Ability to maintain confidentiality.
• Ability to work effectively within a large team or individually.
• Ability and willingness to work flexibly.
• Ability to cope with sometimes distressing/emotional situations.
• Ability to work effectively under pressure and meet tight deadlines

Person Specification
Qualifications

Essential

• Degree or equivalent experience
• Professional training/qualification
• Evidence of continuing professional development

Desirable

• Postgraduate management/leadership qualification

Previous Experience

Essential

• Experience of working at a senior/corporate level.
• Demonstrable experience in leading, motivating and managing teams.
• Knowledge of key national NHS policy and strategies.
• Experience of strategic thinking at a senior level.
• Significant experience of communicating and working with very senior managers and leaders.
• Ability to influence at all levels and a strategic thinker.
• Experience of budget management and staff management.
• Experience of managing competing workloads concurrently.

Desirable

• Experience of working at a senior/corporate level within the NHS.

Evidence of Knowledge, Skills and Aptitudes

Essential

• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
• .Understanding of working with confidential information.
• .Understanding of Corporate Governance.
• .Ability to lead a team ensuring it is customer focused and delivers a high quality service.
• .Demonstrate ability to make sound judgements and decision making.
• .Ability to interpret national polices and guidance.
• .Ability to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen with a customer focus approach to problem solving.
• .Self-motivated and committed with the ability to work on own initiative.
• .Ability to prioritise and organise own workload.
• .Ability to work on own initiative.
• .Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels.
• .Attention to detail and accuracy

Specific Requirements

Essential

• Ability to maintain confidentiality.
• Ability to work effectively within a large team or individually.
• Ability and willingness to work flexibly.
• Ability to cope with sometimes distressing/emotional situations.
• Ability to work effectively under pressure and meet tight deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust
Address

Beech House

Waterside South

Lincoln

LN5 7JH

United Kingdom

Employer's website