Service Delivery Manager - Respiratory Medicine

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Service Delivery Manager provides operational leadership across Respiratory and Sleep Medicine services, ensuring safe, effective and patient-centred care. Working with clinical and corporate teams, the post holder will oversee day-to-day service delivery, performance, workforce and resources across inpatient, outpatient, diagnostic and community pathways.

The role will drive operational performance against RTT, diagnostics, cancer and DM01 standards, supporting service recovery, pathway improvement and transformation. Using data and performance intelligence, the post holder will identify risks, implement improvements and enhance patient access and outcomes.

The post holder will contribute to business planning, financial management, governance and quality improvement, acting as a key link between clinical, operational and corporate teams to deliver sustainable improvements in performance, efficiency and patient experience.

Main duties of the job

• Lead the day-to-day operational management of Respiratory and Sleep Medicine services.
• Monitor and improve performance against RTT, diagnostics, cancer, and other key access targets.
• Work with clinical and multidisciplinary teams to deliver safe, effective, and patient-centred care.
• Lead service improvement, pathway redesign, and transformation projects.
• Manage service capacity, workforce planning, and resource utilisation.
• Support budget management and identification of efficiency opportunities.
• Produce performance reports, business cases, and operational updates.
• Investigate and manage risks, incidents, complaints, and governance actions.
• Build strong relationships with clinicians, managers, corporate teams, and external partners.
• Contribute to the strategic development and future sustainability of Respiratory and Sleep Medicine services.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environme