Service Coordinator

Job description

Ready to find the right role for you?

Salary: £26,000 plus Bonus Scheme and other Veolia benefits

Hours: 40 hours per week, Monday to Friday 8.30am - 5pm. Plus half day Saturday on a 1/7 rota payable as overtime

Location: Unit G1 Treforest Ind Est, CF37 5YL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Service coordinator role in our Cardiff team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're keen to see the difference you can make this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you;

• 25 days of annual leave plus bank holidays
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles / routes.
• Proactively communicate with customers, interested stakeholders including the wider Veolia team or Management team providing status updates and maintaining contact with drivers throughout the day.
• Complete the debrief process within the allocated time and report any necessary action or updates as required.
• This role is key to maintaining an engaged workforce and will be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds
• Reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
• Ensure Veolia legal compliance on site - WTD and transport compliance

What are we looking for?

• Previous experience of operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good Communication skills communicating with people of all levels
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, MS Office 2000 and the ability to adapt to Google
• Proactive on knowing upcoming legislation changes and remains up to date on activities and changes within our sector Knowledge of the management of other waste management facilities
• Transport Management CPC qualification would be highly desirable

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.