Service Co-ordinator

Job description

Detailed job description and main responsibilities

To arrange new appointments on the NC system in line with individual Consultant guidelines and agreed timescale

Please see attached job description for a full list of duties.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential criteria

• GCSE English Language & Maths Grade C (or equivalent)
• RTT/Clinic Management/Waiting List or relevant experience
• Experience of Microsoft Excel

Desirable criteria

• Good Standard of General education
• NHS systems and procedures
• HISS/Patient Centre experience
• Dit 3 experience

Experience

Essential criteria

• One year's experience of admin and clerical role
• Knowledge of the waiting list process
• Experience of dealing with customer complaints
• Ability to co-ordinate the administration of the care pathway

Desirable criteria

• Previous NHS/public sector experience
• Understanding of medical terminology

Communication and relationship skills

Essential criteria

• Effective communication skills at all levels
• Managing relationships with medical colleagues

Desirable criteria

• Experience of dealing with complaints

Analytical and Judgement skills

Essential criteria

• Ability to work on own initiative and as part of a wider team
• Effective management of patients within local and national targets
• High standard of data quality skills and demonstration of attention to detail

Planning and organisation skills

Essential criteria

• Excellent Organisational and planning skills with ability to priortise schedules and workloads
• Ability to plan patient care in line with prescribed pathways and timeframes

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria

• Positive, enthusiastic approach
• Team worker
• Ability to use computer and office equipment
• Good understanding of confidentiality and data protection issues

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

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