(**) Service Administrator

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

An exciting opportunity has arisen to become a Service Administrator within the Diabetes, Endocrine, Neurophysiology and Neurology department at Southend Hospital.

This challenging position requires someone who is a team player, flexible, organised and can work well under pressure. The post holder will provide comprehensive administrative support to the clinical and nursing teams.

This position requires excellent communication skills, dedication to exceptional patient care and service, the ability to meet the demands of working in a busy environment and be able to represent their team and department with the professionalism expected from all our staff.

Main duties of the job

The main responsibilities will be to provide comprehensive administrative support to the Consultants within Diabetes and Endocrine and their team and support the demands of the service as required.

Please see job description for full details of this role

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

The main responsibilities will be to provide comprehensive administrative support to the Consultants within Diabetes and Endocrine and their team and support the demands of the service as required.

Please see job description for full details of this role.

We look forward to receiving your application

Person specification

Qualifications

Essential criteria

• GCSE or equivalent in Maths and English
• Competent in Microsoft packages (Word/Excel/ Outlook)
• Proven experience of working in the capacity of secretary/ administrator in a busy environment
• Understanding medical terminology

Knowledge and Experience

Essential criteria

• NHS experience
• Experience of Trust computer systems

Desirable criteria

• Previous healthcare experience

Communication Skills

Essential criteria

• Proficient proof-reading skills
• Comprehensive command and understanding of English language, punctuation and grammar

Desirable criteria

• Deal with patient enquiries using own judgement

Personal and People Development

Essential criteria

• Excellent organisational skills with the ability to prioritise workload to meet deadlines and assist consultants and team in running a smooth service

Other

Essential criteria

• Flexible approach and ability to adapt to change and develop new skills within the role.
• A team orientated approach and the willingness to provide cover for colleagues to ensure that consistent high-quality service is maintained

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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