Service Administrator

Job description

About the Role

We are looking for a proactive and organised Service Administrator to join our Children's Services team. In this role, you will provide high-quality administrative and financial support, helping ensure the smooth and effective delivery of services.

This is a varied role where you'll play a key role in supporting three Advocacy teams in the South West and Jersey.

Key Responsibilities

Administration

• Manage service user referrals and maintain accurate records
• Support access to records and information sharing with external agencies
• Maintain documentation and information systems in line with organisational policies
• Assist with staff induction and training related to administrative processes

Financial & Budget Support

• Process invoices and ensure income is recorded, receipted, and banked accurately
• Manage staff and volunteer expenses in line with policy
• Prepare audit information and financial reports
• Assist with budget preparation and ongoing monitoring
• Track income and expenditure against budgets and forecasts
• Undertake payroll reconciliation checks as required

Compliance & Systems

• Produce reports from service user and financial data for internal and external use
• Support health and safety responsibilities and maintain records

General Support

• Support frontline service delivery through effective administration
• Support and manage administration volunteers
• Ensure the service is equipped with necessary supplies and equipment
• Undertake additional duties as required by line management

About You

We are seeking someone who is:

• Highly organised with excellent attention to detail
• Confident managing administrative and financial processes
• Able to work independently and prioritise workload effectively
• Experienced in handling sensitive and confidential information
• A strong communicator with good interpersonal skills

Additional Information

• This role is subject to pre-employment checks
• Duties may evolve in line with service needs

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Pay & Reward Framework

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.