Senior Service Desk Analyst (2 roles available)

Job description

Senior Service Desk Analyst (2 roles available)

Digital Technology Services

Other

Grade 6 - £32,080 to £38,784 per annum (depending on experience)

The role

• Oversee and co-ordinate the operational activities of the Service Desk, ensuring the delivery of a high-quality service
• Supporting Service Desk Analysts in day to day work
• Supporting IT critical incidents, liaising with key staff across DTS and the wider Hallam community
• Providing excellent IT support for the university via all Service Desk channels.

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.

You will be contractually enrolled into the Local Government Pension Scheme (LGPS) one of the largest and most generous defined benefit pension schemes in the country.

Find out more about the LGPS.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We welcome applications for job-share, part-time and flexible working arrangements.

To find out more, take a look at our guide to applying.

We recommend you download the job description and person specification when you apply, as this will not be available once the job has closed.

Accessibility

We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement please contact us using our web accessibility report form. Your feedback helps us enhance our accessibility efforts and improve our services.

Contact Person : Claire Sadler
Contact Number : 0114 225 6485

Date Advertised : 17-Aug-2026
Closing Date : 06-Sep-2026

Location : City campus
Employment Type : Fixed Term - Part Time

Job number : 119587
Contact Email : [email protected]