Senior Practice Governance Facilitator

Job description

Job summary

An exciting opportunity has arisen to join Adult Community Services Division as a Senior Practice Governance Facilitator. You will support the delivery of patient safety, practice governance and quality improvement across a large and diverse community services division. You will work closely with the Head of Nursing and in collaboration with the Divisional Director, Clinical Director, Heads of Service, Professional Leads and operational teams to ensure learning from incidents, complaints, audits and service user feedback is translated into meaningful improvements in care.

This is a varied and rewarding role for an individual with experience in governance, patient safety, audit or quality improvement who is passionate about supporting services to deliver safe, effective and compassionate care. You will provide governance support and advice, coordinate quality improvement initiatives, support Patient Safety Incident Response Framework (PSIRF) processes, monitor improvement plans and contribute to governance assurance across the Division.

You will be joining a well performing Adult Community Services Division which has recently achieved a Good rating across all areas following its latest CQC inspection. This is an excellent opportunity to become part of a team committed to continuous improvement, innovation and delivering excellent outcomes for patients, carers and communities, while developing your own expertise in governance, patient safety and quality improvement.

Main duties of the job

The Senior Practice Governance Facilitator will support the delivery of patient safety, governance and quality improvement across Adult Community Services Division. Working closely with the Head of Nursing and in collaboration with the Divisional Director, Clinical Director, Heads of Service and Professional Leads, the post holder will:

• Support the implementation of governance, patient safety and quality improvement priorities across the Division.
• Coordinate learning from incidents, complaints, audits and Patient Safety Incident Response Framework (PSIRF) learning responses, ensuring improvements are implemented and embedded.
• Monitor governance and improvement action plans, providing reports and assurance through governance structures.
• Analyse quality and safety data to identify trends, risks and opportunities for improvement.
• Support teams to deliver quality improvement projects, audits and service developments.
• Provide specialist advice and support on governance, patient safety and quality improvement matters.
• Deliver training as required and promote the sharing of learning and best practice across services

About us

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job description

Job responsibilities

The Senior Practice Governance Facilitator support the delivery of patient safety, practice governance and quality improvement priorities across Adult Community Services. Working closely with the Head of Nursing and in collaboration with the Divisional Director, Clinical Director, Heads of Service, Professional Leads and operational teams, the post holder will support services to embed learning, improve practice and provide assurance on the quality and safety of care.

The role will coordinate learning from incidents, complaints, audits, quality assurance visits and Patient Safety Incident Response Framework (PSIRF) learning responses, ensuring actions are implemented and improvements embedded into everyday practice. The post holder will monitor governance and quality improvement action plans, analyse quality and safety data, identify trends and risks, and support services to deliver continuous improvement initiatives.

Key responsibilities include supporting divisional governance processes, facilitating clinical audits, preparing reports and assurance updates, providing specialist advice on governance and quality improvement matters, and supporting teams to respond to regulatory and quality assurance requirements. The post holder will also contribute to staff training, promote the sharing of learning and best practice, and support the involvement of service users and carers in service improvement activities.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes including business insurance (unless you have a disability as defined by the Equality Act 2010).

For full details of the main duties and responsibilities of the role please refer to the job description and person specification documents attached.

Job description
Job responsibilities

The Senior Practice Governance Facilitator support the delivery of patient safety, practice governance and quality improvement priorities across Adult Community Services. Working closely with the Head of Nursing and in collaboration with the Divisional Director, Clinical Director, Heads of Service, Professional Leads and operational teams, the post holder will support services to embed learning, improve practice and provide assurance on the quality and safety of care.

The role will coordinate learning from incidents, complaints, audits, quality assurance visits and Patient Safety Incident Response Framework (PSIRF) learning responses, ensuring actions are implemented and improvements embedded into everyday practice. The post holder will monitor governance and quality improvement action plans, analyse quality and safety data, identify trends and risks, and support services to deliver continuous improvement initiatives.

Key responsibilities include supporting divisional governance processes, facilitating clinical audits, preparing reports and assurance updates, providing specialist advice on governance and quality improvement matters, and supporting teams to respond to regulatory and quality assurance requirements. The post holder will also contribute to staff training, promote the sharing of learning and best practice, and support the involvement of service users and carers in service improvement activities.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes including business insurance (unless you have a disability as defined by the Equality Act 2010).

For full details of the main duties and responsibilities of the role please refer to the job description and person specification documents attached.

Person Specification

Qualifications and Education

Essential

• Educated to degree level or Equivalent Evidence of further professional

Desirable

• Development Leadership Qualification
• Qualification in Risk Management

Communication and Analytical Skills

Essential

• The post holder will work with information of a highly confidential nature and must adhere to the policy concerning confidentiality at all times, ensuring strict security of documentation and vulnerable items of equipment at all times.
• The post holder will be required to communicate complex information relating to performance, quality, serious incidents, complaints etc. to SBU staff requiring tact and diplomacy; they will be required to negotiate agreed outcome plans with senior clinicians. The post holder will also be required to produce reports to support communication of key issues
• The post holder will be required to analyse complex performance and quality information to identify trends e.g. high rates of incidents, triangulating data and drawing conclusions to be captured in reports that will inform learning and improve the quality of services in the service areas across the Strategic Business Unit.
• The post holder will manage a portfolio of governance and improvement projects which will require planning a range of activities, preparing documentation, creating project trackers, following up on action plans and writing reports.

Experience

Essential

• Significant management experience Organisation and delivery of staff training
• Experience of engaging staff service users/ carers in service planning and quality improvement Translation of policy into practice
• Standard setting and clinical audit
• Management and monitoring of complaints & Serious incidents
• Undertake investigations such as local incident reviews including thematic reviews and complaints
• Knowledge and experience of inpatient and community mental health services
• Sound knowledge of current policy and national development in relation to, Mental Health, Clinical Governance, HR, Mental Health Act and MH/LD clinical Practice

Desirable

• Supporting Management change
• Participation in professional networks
• Improvement methodology

Person Specification
Qualifications and Education

Essential

• Educated to degree level or Equivalent Evidence of further professional

Desirable

• Development Leadership Qualification
• Qualification in Risk Management

Communication and Analytical Skills

Essential

• The post holder will work with information of a highly confidential nature and must adhere to the policy concerning confidentiality at all times, ensuring strict security of documentation and vulnerable items of equipment at all times.
• The post holder will be required to communicate complex information relating to performance, quality, serious incidents, complaints etc. to SBU staff requiring tact and diplomacy; they will be required to negotiate agreed outcome plans with senior clinicians. The post holder will also be required to produce reports to support communication of key issues
• The post holder will be required to analyse complex performance and quality information to identify trends e.g. high rates of incidents, triangulating data and drawing conclusions to be captured in reports that will inform learning and improve the quality of services in the service areas across the Strategic Business Unit.
• The post holder will manage a portfolio of governance and improvement projects which will require planning a range of activities, preparing documentation, creating project trackers, following up on action plans and writing reports.

Experience

Essential

• Significant management experience Organisation and delivery of staff training
• Experience of engaging staff service users/ carers in service planning and quality improvement Translation of policy into practice
• Standard setting and clinical audit
• Management and monitoring of complaints & Serious incidents
• Undertake investigations such as local incident reviews including thematic reviews and complaints
• Knowledge and experience of inpatient and community mental health services
• Sound knowledge of current policy and national development in relation to, Mental Health, Clinical Governance, HR, Mental Health Act and MH/LD clinical Practice

Desirable

• Supporting Management change
• Participation in professional networks
• Improvement methodology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust
Address

99 Waverly Road

Core Management, 99 Waverley Road, St Albans AL3 5TL

St Albans

AL3 5TL

United Kingdom

Employer's website